It Technician Jobs

We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 70,000 units in North America and continue to grow.

Bell Partners, https://bellpartnersinc.com/overview/ a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.

Provide desktop support for regional corporate offices and approximately 250 remote apartment community locations. Respond to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests. Communicate all issues to the IT Manager.

Essential Job Functions and Responsibilities:

• Perform regular preventative maintenance checks on PC’s, printers, and copiers
• Manage trouble tickets and orders for telephone hardware, telephone service, and internet service at remote locations
• Communicate with end-users to understand their support request
• Problem/resolution and root cause management
• Maintain VPN connection to production and disaster recovery data centers via Meraki firewalls
• Upon completion of the work request, communicate final results with end-user
• Manage file share NTFS permissions
• Provision, configure, and support mobile devices and corporate office phones
• Provide desktop software, hardware, and networking to support for corporate offices and all apartment community locations (typically requires day travel, occasional overnight travel)
• Provide end-user with realistic expectation for completing the work request
• Collaborate with and assist the rest of the IT team
• Create and maintain Active Directory and Exchange user accounts
• Respond to requests for support via work tickets
• Perform other assigned duties not defined above.
• Image, configure, and deploy new computers; re-image existing computers when necessary
• Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks

Additional Functions and Responsibilities:

• Additional duties as assigned.

Knowledge, Skills & Abilities:

• Installation, configuration, and management of Desktop Operating Systems such as Windows 7
• Knowledge of MS Office Products
• Active Directory management and configuration
• Proven analytical and problem-solving abilities
• Understanding of telecommunications, analog and VOIP phone systems.
• Windows Server 2003, 2008, 2008 R2 installation, configuration, and management
• Attention to detail
• Must demonstrate ability to provide exceptional customer service
• MS Exchange, Outlook, and OWA management and configuration
• Mobile device, Exchange Active Sync configuration and management (iOS and Android)
• Desktop image creation, maintenance, and deployment
• Ability to conduct research into a wide range of computing issues as required
• Exceptional written and oral communication skills
• Must have superior interpersonal skills
• Must present a professional image
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and retain information quickly
• Must demonstrate support of Bell Core Values
• TCPIP configuration. Understanding of Broadband connections and firewall/router configuration
• Strong documentation skills

Education and Background:

• College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience required
• Minimum 3 years of IT experience required
• MCSE certification preferred
• Minimum 3 years of experience in the multifamily industry preferred.

Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.