Junior Level It System Support Administrator – Msp

Junior Level IT System Support Administrator – MSP

The Junior Level IT System Support Administrator – MSP is primarily responsible for working on the Service Desk Team at our HQ. This position will handle technical support requests directly from customers, team members, and field engineers. All our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

The Junior Level IT System Support Administrator – MSP must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. The Junior Level IT System Support Administrator – MSP position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Junior Level IT System Support Administrator – MSP Essential Duties and Responsibilities:

• Experience with Azure AD
• Experience with desktop operating systems
• Basic knowledge of troubleshooting Remote Desktop Services and VPN
• Basic understanding of core network components
• Basic virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
• Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
• Basic knowledge of Backup Solutions
• High level experience and knowledge of Windows and Mac operating systems

Junior Level IT System Support Administrator – MSP Minimum Experience and Certifications:

• Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
• Previous Experience in a fast-paced consulting or MSP environment as plus

Junior Level IT System Support Administrator – MSP Education and Certifications:

• Bachelor’s degree desired
• Desired certifications: CompTIA A+, Network+ desired

Additionally, the ideal Junior Level IT System Support Administrator – MSP will possess:

• Strong consulting and communication skills
• Ability to be a self-starter and possess good time management skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment

Junior Level IT System Support Administrator – MSP Benefits

• Basic Life/AD&D
• Vacation Time
• 401k Match
• Health, Dental, Vision insurance
• Employee Referral Program
• Voluntary Benefits
• Short and long-term disability

*Actual salary for Junior Level IT System Support Administrator – MSP to commensurate with experience*

Opportunity Location

Houston, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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