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It Technician Specialist 1 Jobs

Company

Skyworks

Address , Austin, 78702, Tx
Employment type
Salary $65,000 - $114,400 a year
Expires 2023-07-23
Posted at 11 months ago
Job Description
If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. Our work culture values diversity, social responsibility, open communication, mutual trust and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.
Requisition ID: 70705
The IT Support Specialist I will provide expert-level support to client end user environments locally onsite as well as virtual regional support for our global offices.
As a skilled specialist, you will complete tasks in creative and effective ways. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments.

Responsibilities.
  • Performs the installation, repair and preventative maintenance of personal computer and related systems.
  • New user desk setup/take down – monitors, docking station, cable wiring…etc.
  • Hardware troubleshooting – Keyboard, mouse, monitor, printer, docking station, etc.
  • May assist Network team, Server team, or other IT team members.
  • Hardware inventory management
  • Additional tasks as assigned by the IT manager
  • Hardware shipment receiving and distribution – Keyboard, mouse, monitor, printer, docking station, etc.
  • Mobile phone distribution and support with mobile device management software.
  • Deliver exceptional customer service
  • Manage work queue in ServiceNow or similar ticketing systems.
  • Software troubleshooting
  • Assists in determining suitable software to meet user requirements.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Network troubleshooting – network ports, ethernet cables
  • Computer equipment maintenance – Hardware/software update and clean up

Requirements.
  • Able to lift up to 35 lbs.
  • Experience with computer imaging.
  • Experience with Windows 7, 10, & 11
  • You must have a high school diploma or GED
  • A+, Network+, and MCP cert a plus
  • Good verbal and written communication skills
  • Experience with video conferencing systems.
  • You must have 4+ years demonstrable skills & experience as a Level 2 - 3 service desk technician in a corporate environment.
  • Professional and courteous demeanor.
  • Experience with Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, etc.)
  • Experience with Active Directory, Azure AD, Intune, SCCM
  • Experience with ticketing systems
  • Ability to work under pressure and meet project deadlines.
  • Experience with security software such as Multi-factor authentication, Antivirus, web filtering, encryption, etc.
  • Experience with MacOS and iOS

#LI-DD1

The typical base pay range for this role across the U.S. is currently USD $65,000 - $114,400 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance.

Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Nearest Major Market: Austin
Job Segment: Maintenance, Network, Telecom, Telecommunications, Technician, Manufacturing, Technology