It Support Technician - Entry Level

Who We Are:

The Meritage Resort and Spa:

Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country.

You're Excited About US Because You Will...

• Install and configure hardware devices, software packages, and peripheral equipment according to company policies.
• Assist technology users with the implementation, maintenance, and use of hardware and software packages. Including assistance to guests with support and troubleshooting use of technology such as phones, video conferencing, teleconferencing, internet access, etc.
• Respond to requests from guests and team members for technical support. Some examples may include hardware/software problems with corrective procedures, the use of diagnostic tools and troubleshooting processes to determine if problems are due to equipment, and perform repairs and/or rebuilds broken equipment.
• Utilize your expertise to troubleshoot problems with different software packages, hardware devices, and other peripherals.

We're Excited About YOU Because...

• You have earned a high school diploma or general education degree (GED), or equivalent combination of education and experience. You may even have a Bachelor's degree in Computer Science or a related field is desired.
• You have at least two years of technical support experience in a similar role. Experience includes supporting computers (Mac and PC) in a networked environment including iPhone, iPad, and Android.

You have a working knowledge of networking hardware including Network interface (NIC) cards, switches, and cabling; fundamental operations of relevant software, hardware, and other equipment used at the property.

• You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

The expected hourly rate for this position is $19.00 - $20.00. The actual rate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate. A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the for further information about this job.

We are an equal opportunity employer

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