Entry Level It Support Engineer Jobs

IT experience, Certifications, or Vo tech/Associate degree preferred

2+ years of professional IT experience

Excellent phone, writing, and listening skills

Knowledge of business processes and organizational structures

Exceptional ability to resolve technical challenges

Exceptional ability to enable product flow

Mobile device management including IOS and Android devices, enterprise encryption solutions.

Minimum of 1-3 years of IT experience.

Experience of support end-user devices in an enterprise desktop environment.

Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft

Proven analytical, troubleshooting, and problem-solving skills.

Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

Assist in user account management, including creating and modifying user profiles and access rights.

Curiosity to learn new skills

Start your career without prior experience!

Mentorship from experienced Tech professionals

Become an HelpDesk Technician. No experience needed.

Setting up and configuring computer systems, software, and peripherals.

• IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).

Field support with end user experience.

• knowledge in Microsoft 365 architecture and Office 365 environment.

• High level proficiency in Windows 7 and Windows 10

• Intermediate to high level proficiency in Apple Mac Operating systems

• IMAC process Install, Move, Add and Change.

1+ year of helpdesk or tech bar experience

Experience with running cable and racking and stacking servers

Previous experience in a customer facing position.

70% Tier 1 hardware based support tickets

30% Tier 1 software based support tickets

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Familiarity with Windows server environments and administering Windows domain services (AD, permissions, GPO, patch management)

Windows & (and some Mac Desktop) support, mobile phone support, Microsoft 365 hybrid administration, and strong general computer technology skills

Strong knowledge of Windows 10

Experience building and updating hard drive images

Respond to requests for assistance and troubleshoot problems

Understanding of basic networking, DHCP, and DNS

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings, with an ability to successfully probe and address concerns. 

3 - 5 years of successful Helpdesk/Desktop Support experience, including 1-2 years of tier 2 experience, preferably in MSP environment.

Advanced in-depth technical troubleshooting experience, recognizing and resolving issues in a wide range of IT environments. 

Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal.

Prioritize and manage several open issues at one time

Document steps to achieve resolution and our knowledgebase

· Other Vendor Support ticket management and monitoring

To properly manage these cases, the candidate will be required to:

14. Good verbal and written skills

· Premier Support for Partner cases through Microsoft

· Service Hub on-Prem issues

· Cloud-based tenant Premier Support escalations with Delegated Access

2 year IT degree or equivalent experience

Good verbal and written communication skills

Hands on experience with PC operations, preferred

Desire to take advantage of training and learning opportunities

Ability to function effectively in a fast-paced environment

Requirements and Knowledge, Skills and Abilities

Document, manage, and monitor internal assets to ensure accurate inventory records.

Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment.

Working knowledge of networking fundamentals and MS Windows-based environments.

Ability to prioritize tasks and manage multiple projects to conclusion.

Strong interpersonal and communication skills, passion for technology and a positive attitude.

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

MSP (Managed Service Provider) experience

Active Directory experience and Group Policy

Excellent people skills (you need to really have excellent people skills as you will be representing the company)

Willingness and ability to learn new skills and use new types of information

Quiet place, free from distraction to work from home

Configure new computer hardware and software (mostly Windows based).

At least one (1) year of experience with Windows and MS based applications

Working knowledge of HIPPA compliance

Basic knowledge of computer systems

Strong oral, written, and interpersonal communication skills

Uses automated program to download reports from hospital systems and transfers to appropriate work folders

Works with internal IT team to resolve internal system issues and programming issues

Strong organizational and time management skills.

Cover letter describing background and experience related to qualifications and responsibilities of the position

Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.

Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.

Campus bookstore offers snacks, apparel, and specialty supplies.

On-campus early childhood education care program (pending registration and availability).

Track issues through the GitHub Service Management queue and ensure prompt resolution

You have experience taking IT projects from vision to reality in partnership with cross-functional teams and third-party products and consultants

You have 3-5 years experience working in a modern IT environment.

Have experience building with iPaaS/Automation/Glue tools

You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work

Manage hardware and software inventory

Install, configure, test and maintain operating systems, application software and system management tools.

Laptop provisioning, maintenance and management,

Complete a broad variety of administrative tasks for Global Facilities organization including invoice, vendor, and document management.

Assist in the management and maintenance of IT inventory and assets.

College Graduate with 0-3 years of experience.

Strong knowledge of computer hardware, operating systems, and software applications.

Installs and maintains desktop management applications such as a ticketing system, asset management, and remote control

Utilize video conferencing and remote tools to support all field staff located in various locations across the U.S and internationally.

Conduct technology orientation with Boston staff onsite and remote (over Zoom).

Conduct technology orientation with new employees remotely over video conferences.

Configure, deploy, and manage local information technology assets (PC’s Laptops, Printers etc.).

Manages and maintains overall IT security infrastructure and local asset inventory

The position provides flexible and remote work hours around school requirements.

Requires knowledge and experience with MS Office Suite (MS Excel, MS Word, MS Outlook, MS Access).

Knowledge and experience with MS Office Suite and additional software experience such as Adobe, Photoshop, Adobe Illustrator and In-design

Through a combination of training and self-learning the IT Tech will gain a wide background of IT and Business experience.

Excellent written and oral communication skills

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.