It Support Technician|Part-Time| Snapdragon Stadium

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values

• We give back to our global community.
• We act with integrity.
• We have an entrepreneurial spirit.
• We treat each other fairly and with respect.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Under the supervision of the IT Manager, the IT Support Technician supports general maintenance and support of the technology infrastructure. Engaging in troubleshooting for end users while providing exceptional customer service. They provide additional support during events to ensure that technology runs smoothly and responds to any requests from management. To proactively survey the venue’s technology and enterprise systems to ensure stability and functionality.

This role will pay an hourly wage of $20 to $25.00.

For PT roles Benefits 401(k) savings plan and 401(k) matching

Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego Wave FC (NWSL soccer), San Diego Legion (MLR rugby), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events. For more info, please visit www.snapdragonstadium.com.

• Developing skills relating to best practices in the IT sectors not limited to cyber security, networking, cabling, enterprise software, and applications.
• Maintaining a clean work environment throughout the stadium and related IT workspaces.
• Ability to undertake & complete multiple tasks with little direction or supervision.
• Must be detail oriented and possess excellent follow-through skills.
• Execution of IT projects at the direction of the Director of Operations and the IT Manager.
• Follow technical instructions (i.e. common IT related acronyms).
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Maintain an effective working relationship with clients, coworkers, exhibitors, patrons, and others encountered in the course of employment.
• Conduct a variety of organizational skills including punctuality, organization, and time management.
• Frequent bending, carrying, moving, climbing, working from various heights, lifting 15-50 pounds, sitting, exposure to moderate to loud noises, extensive walking through the building.
• Inventory and inform the IT manager of supplies needed to maintain operation efficiency.
• Organize and prioritize work to meet deadlines.
• Event support of critical systems for production units, team operations, and broadcast technologies.
• Remain flexible and adjust to situations as they occur.
• Record and log all work performed, complete work orders, and compile all required documentation.
• Read and interpret communications from various business departments to report to the Director of Operations and the IT Manager.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Basic understanding of networking protocols and troubleshooting.
• Proficiency with MacOS and Windows operating systems.
• Working knowledge of telephony/VoIP systems.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Ability to speak, read, and write in English.
• Ability to work, nights, weekends and holidays as needed.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
• Bachelor’s degree, preferably in IT or other relevant disciplines is preferred.
• Experience with Microsoft 365 administration and Office suite a must.
• Two years of experience in Desktop Support/Client Services.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.