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It Support Technician Jobs

Company

Insight Global
Address San Francisco Bay Area, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-09-21
Posted at 8 months ago
Job Description

Title: REMOTE IT Support

Openings: 1

Duration: 12 Months

Location: REMOTE

Length: 12 month contract + extensions


Basic Qualifications:

  • Incredible sharp, strong attention to detail, and very strong written and verbal communication
  • 3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
  • Experience supporting a high volume ticket queue – must have experience with Active Directory
  • Experience working in a fully remote setting
  • Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom
  • Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
  • 1+ years of work experience supporting and navigating systems such as SSO identity providers (Okta)


Preferred Qualifications:

  • Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc
  • Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools

Day to Day: Insight Global is looking for a Tier I Support employee to join an amazing IoT startup. This person will be responsible for remote Tier I support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be remote support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.