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Company

GLS US

Address Visalia, CA, United States
Employment type FULL_TIME
Salary
Category Transportation, Logistics, Supply Chain and Storage
Expires 2023-07-07
Posted at 9 months ago
Job Description
About GLS


GLS is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.


We have taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated, and freight brokerage offering that's faster and more flexible than our competitors'.


We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.


Does this sound like you? If so, please apply to join GLS and keep an eye out for future openings as we expand!


Position Summary


The primary function of the IT Support Technician position is to field incoming IT support requests from both internal and external customers, as well as provide technical expertise and input on a variety of internal and cross-functional projects.


Duties for this position include but are not limited to the support of online development, setup and integration of synchronous technologies, and advising various departments on general technology related items.


This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from various stakeholders. The work is performed under minimal supervision by the Technical Support Supervisor. Duties of this individual are performed remotely, with occasional on-site travel as customer support requirements demand.


Essential Duties and Responsibilities include, but are not limited to the following:


  • Analyze systems, identify problems, and develop and implement effective solutions.
  • Provide tier 1 Help Desk support to both internal employees as well as external commercial customers.
  • Advise and help in implementation of various technologies to further the overall capabilities of the business.
  • Work closely with other IT teams and external departments in collaborating on IT projects.
  • Develop and recommend cost effective technical improvements across the business.
  • Develop and create documentation and support materials for both internal IT staff and business stakeholders.
  • Other duties outlined by the IT Support Manager and Technical Support Supervisors.
  • Light design and programming work related to file transfers or automated scripting.
  • Provide remote troubleshooting and resolution on hardware, application, or operating system issues.
  • Train other staff and stakeholders on technical issues as needed.
  • Design and support methods and procedures to encourage adoption of various IT related tools and services.


Minimum Qualifications


  • Ability to multi-tasks and handle interruptions, then return to and complete tasks in a timely manner.
  • Establish and maintain effective working relationships with other employees, supervisory personnel, State and local elected officials, and the public.
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
  • Demonstrated success in working in a technical team environment, providing IT service and support solutions.
  • Ability to perform duties with awareness of all requirements and policies.
  • Ability to coordinate, research, and analyze special projects/reports.
  • Strong communication and collaboration skills.
  • Ability to easily adapt to and learn new technologies.
  • Maintain important records efficiently and accurately.
  • Maintain confidentiality of information processed or prepared.
  • Perform duties and responsibilities independently.
  • Must possess a positive and professional attitude with strong interpersonal skills.
  • Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects.
  • 2 years work experience in the IT field.
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.


Desired Qualifications (all Minimum Qualifications Defined Above, Plus)


  • Understanding of, and familiarity with, Microsoft operating systems, Dynamics and 365 suite of applications.
  • A background in project participation at a contributor or analyst level
  • Expertise in configuring and installing business-critical tools and applications.
  • 3+ years experience in a client-facing IT service or support related field.
  • Industry and/or vendor-specific certifications.


Technical Skills


  • Basic understanding of networking protocols and design (IP, TCP, DNS, UDP, SFTFP etc.)
  • Common Plugins and Browsers
  • In-depth understanding of PC operating systems and software, and web-based applications
  • Firewalls and Network filtering
  • ITSM/support request handling and management
  • IT security best practices
  • Web based applications and data access mechanisms.
  • Windows Registry


Language And Communication Skills


  • Accurately proofread numerical and text data.
  • Follow detailed written and verbal instructions.
  • Ability to compose, read, interpret and edit complex documents and correspondence and relay information to stakeholders.
  • Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing.


Reasoning Abilities


  • Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.)
  • Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
  • Ability to analyze and interpret data
  • Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions


Physical And Mental Demands


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EEO Commitment


General Logistics Systems US, Inc. is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination, and is always committed to doing what's right.


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