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Company | GLS US |
Address | Visalia, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-07 |
Posted at | 9 months ago |
About GLS
- Analyze systems, identify problems, and develop and implement effective solutions.
- Provide tier 1 Help Desk support to both internal employees as well as external commercial customers.
- Advise and help in implementation of various technologies to further the overall capabilities of the business.
- Work closely with other IT teams and external departments in collaborating on IT projects.
- Develop and recommend cost effective technical improvements across the business.
- Develop and create documentation and support materials for both internal IT staff and business stakeholders.
- Other duties outlined by the IT Support Manager and Technical Support Supervisors.
- Light design and programming work related to file transfers or automated scripting.
- Provide remote troubleshooting and resolution on hardware, application, or operating system issues.
- Train other staff and stakeholders on technical issues as needed.
- Design and support methods and procedures to encourage adoption of various IT related tools and services.
- Ability to multi-tasks and handle interruptions, then return to and complete tasks in a timely manner.
- Establish and maintain effective working relationships with other employees, supervisory personnel, State and local elected officials, and the public.
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
- Demonstrated success in working in a technical team environment, providing IT service and support solutions.
- Ability to perform duties with awareness of all requirements and policies.
- Ability to coordinate, research, and analyze special projects/reports.
- Strong communication and collaboration skills.
- Ability to easily adapt to and learn new technologies.
- Maintain important records efficiently and accurately.
- Maintain confidentiality of information processed or prepared.
- Perform duties and responsibilities independently.
- Must possess a positive and professional attitude with strong interpersonal skills.
- Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects.
- 2 years work experience in the IT field.
- Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
- Understanding of, and familiarity with, Microsoft operating systems, Dynamics and 365 suite of applications.
- A background in project participation at a contributor or analyst level
- Expertise in configuring and installing business-critical tools and applications.
- 3+ years experience in a client-facing IT service or support related field.
- Industry and/or vendor-specific certifications.
- Basic understanding of networking protocols and design (IP, TCP, DNS, UDP, SFTFP etc.)
- Common Plugins and Browsers
- In-depth understanding of PC operating systems and software, and web-based applications
- Firewalls and Network filtering
- ITSM/support request handling and management
- IT security best practices
- Web based applications and data access mechanisms.
- Windows Registry
- Accurately proofread numerical and text data.
- Follow detailed written and verbal instructions.
- Ability to compose, read, interpret and edit complex documents and correspondence and relay information to stakeholders.
- Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing.
- Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.)
- Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
- Ability to analyze and interpret data
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
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