It Support Technician Jobs

An IT Support Technician provides exceptional customer service and initial technical support to Bank colleagues via phone, email and computer chat. You will utilize probing questions, knowledge, and technical resources to diagnose and resolve their issues. You will record support contact details, troubleshooting actions, and escalate issues to other teams as warranted. In addition, you will also assist with computer system, peripheral, and software configuration, deployment, and decommissioning in accordance with established procedures. Identification, escalation, and reporting of system outages and reoccurring problems are also essential duties. May also perform provisioning and review of system security access for Active Directory and other applications.

This job has no supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general degree (GED); with one-year minimum experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a open office environment with frequent phone calls and nearby conversations. The noise level is usually moderate.

Salary Range:$21.5600 To 29.1100 Hourly