It Support Technician Jobs

The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
The IT Service Desk Support is responsible for providing professional and efficient IT support in a large enterprise environment. A strong customer service mindset is the key to succeeding in this role. This hands-on position will assist with the standardization and consolidation of service desk services across business units. This person will play a key role in the continued development of a standard portfolio of services for the IT Service desk team, and the associated policies and procedures.
This position is located onsite at our Paso Robles, CA facility. Salary range: ($47,782 - $71673)
Key Accountabilities

• Provide training on new hardware and/or software applications as requested.
• Service Desk support for 2500+ users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.
• Document and track all support requests and resolutions in a help desk ticketing system
• Promote excellent customer service, effective response times and provide insights into general support issues.
• Contribute to the knowledge management platform encouraging documentation and knowledge sharing across all of IT.
• Perform the standard functions of a Service Desk technician and tier 2 site support
• Create, implement, and maintain new/improved processes and standard work
• Creating user accounts and managing access control based on company policies.
• Provide the of highest quality interactions with Zurn Elkay internal user/customers, including executive management. Drive improvement in quality and quantity of documentation for processes and procedures, as well as rolling record of customer interactions in ticketing system.

Qualifications/Requirements

• Ability to work independently under remote supervision.
• Minimum of 2+ Years of experience as a IT client support technician
• Large enterprise experience a must and global support experience a plus
• Two year technical degree or equivalent relevant work experience.

Capabilities and Success Factors

• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Educational Reimbursement
• Health Savings Account
• Matching 401(k) Contribution
• Matching Gift Program

Equal Opportunity Employer – Minority/Female/Disability/Veteran