It Support Analyst Jobs

Overview and Essential Functions CableCom is in search of an IT Support Technician for our corporate office in Bothell, Washington to be part of a diverse team which resolves issues for multiple office locations across the Western region of the U.S. This person will be responsible for a vast spectrum of tasks supporting daily operations of hardware, network, applications, database imports/exports and other user requests. A proactive demeanor with excellent problem-solving, communication, and interpersonal skill is desired. Responsibilities: Resolve Help Desk issues for Washington offices and other locations as needed. Provide incident management for PC hardware, peripherals and software. Utilize basic network troubleshooting procedures. Configure and maintain desktops, laptops, tablets, and peripherals such as printers, scanners, and monitors Understand the capabilities of new hardware platforms and systems software. Assist end users with the functional operation of company provided hardware and software. Install new or upgraded software and conduct testing on new or current software. Provide Project Management support for infrastructure and application upgrades. Perform data migration to new machines and remove old equipment. Document and execute steps to support repetitive tasks. Provide remote support and on-call duties as assigned. Qualifications The ability to learn, install, configure, use, and teach standard PC applications such as Word, Excel, Outlook and any others widely used within the company. Must have good analytical skills and experience in troubleshooting. Ability to organize, prioritize and follow-up on work assignments. Ability to develop documentation for testing, training, software/hardware use, user procedures, and meet required project deadlines. Strong oral and written communication skills. Positive attitude and drive to learn new technology. Strong communication and interpersonal skills. Demonstrated ability to preserve confidentiality. Ability to follow directions and work collaboratively in a tightly knit professional team environment. Document processes and procedures. Highly flexible, adaptable, and able to deal with uncertainty in a fast-paced environment. Must be a people person with strong ability to resolve both technical and non-technical problems. Ability to travel to Washington locations and other CableCom facilities as needed. Associates degree or higher with 3 to 5 years’ experience in Information Technology. Basic knowledge of TCP/IP networking required Troubleshooting knowledge of domains and email issues desired. Basic knowledge of HTML and Web page components desired. Basic knowledge of Domain and DNS issues required. Basic knowledge of Microsoft Windows 7-10, Word and Excel. Internet, networking and system configuration basic troubleshooting knowledge. Valid Driver’s License with good driving record. Frequent lifting and transporting of moderately heavy objects, such as computers, printers, network gear. Bending, crouching, standing, sitting, walking and movement required to support hardware and network install Standing - 2 to 4 hours daily Sitting - 2 to 4 hours daily Lift & Carry (weights of 50 to 60 lbs.) - regularly / daily Benefits and Company Summary Benefits Include Competitive Pay. Health Insurance: Medical, Dental, Vision and Prescription Plans. Flexible Spending Accounts. Retirement Savings Plan (401K) with company matching. Stock Purchase Plan. Short & Long Term Disability. Supplemental Life and AD&D Insurance. Paid Holidays and Vacation (PTO). Who we are... CableCom is a leading provider of engineering, construction, and testing services for coaxial and fiber optic cable systems. With headquarters in Bothell, Washington, just outside of Seattle, we have over 20 locations throughout the Western Region of the US. Every day we work to improve the way information is shared and communicated through the execution of innovative technology projects. At CableCom you’ll be joining a family where we are committed to supporting each other and building a collaborative team environment. As part of our team, your opportunities are endless. Join us, where you can be a part of a team dedicated to providing world class customer service. If you are interested in learning more about our organization, please visit our website https://cablecomllc.us/careers/ EEO Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.