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It Desktop Support Technician
Company | Premiere Digital Services |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Entertainment Providers |
Expires | 2023-07-21 |
Posted at | 10 months ago |
About The Company
- Providing 1st and 2nd tier support for employees, clients and other team members
- Working with international technical teams and 3rd parties to complete projects and satisfy business needs
- Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions Respond quickly to support requests from our users and clients
- Assist in documenting standard, repeatable instances of hardware and software installation, configuration, repair, failure and removal.
- Respond quickly to support requests from our users and clients
- Take corrective action as needed to keep content and processes flowing
- Create documentation for new initiatives in the form of standard operating procedures so support team members can utilize them once implemented.
- Analyze, diagnose and implement corrective solutions for end user hardware issues, using advanced diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision.
- Test, replicate, and escalate blockers to Infrastructure or IT Leadership, working with the Infrastructure or DevOps teams to determine a workaround or solution.
- Conduct advanced troubleshooting of elevated cases from Tier 1/2 and utilize advanced analytical skills, experience, and judgment to provide an explanation of root cause and resolution.
- Proactively monitor and maintain systems to insure high availability and performance
- Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions
- Assist in maintaining current procedures and processes and contribute to developing processes
- Perform other duties as assigned.
- Knowledge of IT security and compliancy
- Ability and interest to work in a geographically diverse environment
- In-depth knowledge of Windows / Mac operating systems in a networked environment
- Multi-Site environment administration and support experience
- Documentation skills to include creating procedures, user guides, and detailed reports
- Strong analytical and problem-solving skills
- Proficient knowledge with relevant legal requirements and regulations
- Strong ethic for working with confidential information
- Attention to detail and organization skills
- Experience working in the Entertainment / Media Industry a large plus
- Good written and verbal communication skills
- Experience troubleshooting hardware and software issues
- Experience with implementing, deploying, and supporting desktop infrastructure
- Ability to adapt to changing priorities
- Demonstrate critical thinking skills
- Knowledge of networking fundamentals, including: DNS, TCP/IP, Routing protocols
- Strong interpersonal abilities and communication skills
- Self-starter, independent worker and team player
- Must be able to multi-task and work well under pressure while meeting project deadlines
- Proficient knowledge in Microsoft Office suite
- Bachelor’s Degree in relevant field strongly preferred.
- High school diploma or GED required
- 3-4 + years in an IT Support role.
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