It Systems Support Specialist

IT Systems Support Specialist Location: Petaluma, CA Employment Status: Full-Time, Hybrid Salary Range: $29.19 -$34.60 DOE General Statement of Duties The IT Support Specialist covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices. Duties and Responsibilities:

• Dealing with customers that may be upset or confrontational.
• Trouble shoots technical problems; notifies appropriate technology staff of software failuresand provides computer diagnostics.
• Working knowledge of data processing methodology and techniques in creating documentation and data security.
• Oversees, maintains and troubleshoots local area networks; Performs preventative maintenance in accordance with department policies.
• Installs applications software on the networks; maintains network documentation.
• Provides technical advice and assistance to users concerning data communication equipmentand data transmission.
• Communicate effectively both orally and in writing.
• May be responsible for developing and/or maintaining the public and private website. Job Requirements Minimum Requirements Education:
• Contribute effectively to the accomplishment of team goals, objectives and activities.
• Recommends reallocation of operating staff and equipment resources to meet networkrequirements.
• Experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing and supporting Microsoft server technologies; experience supporting telecommunications equipment.
• Research and evaluate new technologies and attend training sessions and seminars to furtherknowledge.
• Creates and maintains users, directory structures, security rights and printer configurations.
• Working knowledge of networking computers.
• Oversees electronic e-mail/fax system.
• Conduct research into a wide range of computing issues as required.
• Plan, organize, and prioritize work assignments.
• Knowledge of Windows and OSX operating systems. Skills and Abilities:
• Establish and maintain effective working relationships.
• Thorough knowledge of the operation and use of personal computers and their peripheral equipment Good knowledge of logical operation of computers and data communication devices.
• Simply technical terminology for training purposes.
• Working without close supervision in standard work situations. PI225915847
• Train administrative and clerical staff on basic computer usage and office applicationssoftware such as Adobe, Office 365, UCx Softphone.
• Identify and resolve user problems.
• A bachelor's degree in computer science and 2-3 years of related work experience or an equivalent combination of education and work experience.
• Discusses software applications with users to determine level of satisfaction and/or the needto modify software.
• Possession of a Network Administration Certificate is preferred. Training and Experience:
• Maintains database of inventory of workstations and associated equipment; assists inresearch and purchase of hardware and software.