Inside Project Manager Jobs

Job description

The Inside Project Manager (IPM) will specialize in customer service, vendor relations, quoting, ordering and installation. The IPM will provide a high level of customer service and create a memorable experience for our customers. The IPM is responsible for quoting, working with sales team and manufacturers, order/quote entry, confirming order status, vendor acknowledgments, customer follow-up and managing installation scheduling. This position will work directly with the sales, design, and project management teams to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills, and work well in a team environment. The successful candidate will join a fast paced and dynamic team and work cross functionally with internal partners and management to ensure deliverables fall within the applicable scope and budget, and will be part of a collaborative culture. Success is defined by our relationship to our customers, our teams and each other. Together, we positively affect the communities and spaces where we work and live.

To be considered for this position you should have 1-3 years of relevant experience, and strong communication skills. Desire to work in a fast-paced entrepreneurial environment and take ownership of your work is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO:

• Create client proposals and pricing

• Ensure orders are entered promptly and reviewed for accuracy and completeness before being sent to the manufacturers/vendors

• Work with vendors and internal project teams to reconcile acknowledgment discrepancies and manage timely ship dates based on project requirements

• Create and publish customer status reports

• Coordinate delivery/install dates with vendors, Operations, clients, and Project Managers

• Assist with project management tasks, including spec checks and punch ID/resolution

• Participate in vendor and dealer training programs and activities for ongoing professional growth and development

• Assist in developing project agenda and schedule, and be an active participant in team meetings on all milestone goals for assigned project(s)

•Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently

•Keep track of any furniture punch lists and furniture schedule deadlines

•Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly

•Assisting sales staff with proposal preparation and pricing and maintaining marketing collateral and samples inventories, including ordering samples to send to clients

•Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals, keep projects on time, and on budget, while managing client expectations with grace and honesty

Be Transparent: Progress reporting and keeping clients in-the-know every step of the way

•Supporting the Sales Team with all aspects of order fulfillment

·Supporting the Sales and Design Team with obtaining quotes and creating quotes to send to customers

• Ensuring data accuracy regarding quoting and order placement

• Following up with vendors to ensure the accurate shipment and receipt dates

• Updating and tracking delivery tickets to ensure proper completion of orders

• Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders

• Working with sales to stay in communication with the customer throughout the ordering process

• Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals

• Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts

• Communicating with accounting to ensure that all pending issues have been resolved

• Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner to rectify the situation

• Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction

• Understanding and following all sales service customer agreements

• Maintaining product contracts for customers

• Maintaining a clean and organized workspace, including all files and documents

• Providing telephone coverage daily

• Informing the Sales Manager any time an issue needs to be addressed or elevated

• Helping with any other duties as needed by the team at the discretion of the Manager

Education and/or Experience • Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some furniture, accounting or purchasing background preferred) • Experience working with computers and Windows operating system

REQUIREMENTS:

• Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment

• Excellent and effective oral and written communication and mathematical aptitude

• Strong organizational, analytical, and administrative skills

• Ability to see the big picture and integrate it into day-to-day tasks and activities

• Understanding of the complexities and sophistication required to thrive in the dealer environment

• Attend and participate in team meetings and all project meetings

•Have a positive and outgoing personality

•Truly believe that the customer always comes first

•Enjoy communicating by phone but can communicate just as well via email

• Be detail-oriented, well organized, and have a ‘will do’ attitude

•Highly dependable, efficient and detail-oriented

•Know what it means to give outstanding customer service

•Love of learning and a desire to grow with the company

•Self-motivated

•Ability to work well with people and pay attention to detail

•Punctual and very organized but also very flexible and able to adapt to rapid changes

•Must be a quick learner and self-starter

•Must be a go-getter with the ability to handle furniture orders from order placement to order delivery and installation

• Demonstrate an understanding of team member responsibilities and be willing to ‘jump in’ when needed

•Sensitivity to problems; ability to tell when something is wrong or is likely to go wrong

• Respond to, and be available, for all client requests

• Furniture industry experience preferred

• Excellent interpersonal skills

• Proactive and professional work ethic

• Strong Microsoft Office Skills

•Provide prompt and courteous customer service to customers via phone and/or email