Implementation Specialist - Education Services

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Responsibilities

PCG is seeking an Implementation Specialist to work remotely supporting projects in the Northeast

PCG provides an array of services and educational technologies to school districts and state agencies across New England. The Specialist role is a critical position within the local Client Engagement, Training, and Support Team, primarily focused on supporting school district administrators and educators in promoting equity and meeting the needs of diverse students

The role is a customer service position that builds the capacity of school districts to leverage PCG’s EDPlan web-based tools and programs to support best practice in the delivery of supports, instruction, and interventions to students, while making administrative aspects of meeting the diverse needs of students as efficient as possible

• Provides excellent customer service to all clients
• Prepares and delivers online and in-person training sessions to support system users in using PCG applications with confidence using PowerPoint presentations
• Provides project leadership with monthly analyses of trends and insights based on inquiry volume and topics
• Develops and maintains reference and support materials for end-users
• Performs routine data file import processes and quality assurance
• Maintains system protocols by creating and updating procedures
• Monitors training attendance to help project leadership determine topics and frequency of scheduled offerings to clients
• Utilizes PCG inquiry tracking system and established procedures and protocols to document client interactions on a daily basis
• Serves as first point of contact for electronic system user inquiries related to EDPlan system functions and/or reporting responsibilities via phone, email, and message board – addressing 90% or more inquiries at the first point of contact
• Configures, troubleshoots, and conducts testing of PCG applications using established procedures and protocols
• Serves as primary inbound point of contact for phone calls from school district clients and PCG system users as a member of the local Client Engagement, Training, and Support Team
• Other relevant duties as assigned

Qualifications

Required Work Experience and Education

• 1+ years' of relevant work experience
• Bachelor’s degree or equivalent work experience

Required Skills

• Ability to present ideas in user-friendly language
• Ability to manage stress and effectively prioritize tasks in a high-pressure environment
• Commitment to pitching in to support teammates
• Desire to work in a fast-paced environment
• Strong attention to detail
• Motivated self-starter that is eager to learn new skills and technologies
• Exceptional written and verbal communication skills

#REMOTE

#LI

#EDU

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $60,000 - $70,000. In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.