Communications Specialist (Healthcare Experience)

Job Title - Communications Specialist

Remote role

Pay rate - $23/hr

This role reports into the Enterprise Print & Distribution (EP&D) department and is NOT an IT or Technical Analyst.

The Business Project Analyst will manage day-to-day responsibilities for Client’ member communications and internal Communication Review Process (CRP). The CRP process consists of a review of communications for member, patient, and provider audiences by a panel of internal subject matter experts. Day-to-day responsibilities of the Analyst role include assessing, preparing, submitting communications to the CRP panel, monitoring panel feedback and approval and communicating status to internal business partners to ensure timely completion of the project. The role will work with the CRP panel and business partners to help ensure factual accuracy and awareness of any legal or regulatory risks.

The Analyst will leverage professional communications skills and experience to identify opportunities to assist a high performing team, maintain strong business partner engagement, and create an exceptional member experience.

Responsibilities

The Business Project Analyst’s responsibilities include, but are not limited to:

● Oversee internal review process for multiple assigned prescription benefit communications.

● Evaluate communications for review readiness and distribute them to panel for review, feedback and approval.

● Ensure quality of communication content to help protect Client’ brand and relationships with clients.

● Manage timelines and status for multiple projects, establishing priorities and closely monitoring and reporting on daily progress.

● Assist business partners with their project submissions when needed.

● Attend daily team meetings, as well other internal meetings with team and business partners as needed.

● Collaborate with team and business partners to share recommendations and requirements from CRP Panel.

● Use professional acumen to identify preventive measures and process improvement opportunities.

● Communicate proactively with all stakeholders to ensure barriers/obstacles to quality/process improvements are removed and necessary support is always provided.

● Immediately escalate known issues and/or risks to appropriate management.

● Respond in a timely manner to questions about projects and the CRP process,

● Learn and become proficient in team project management tool.

● When needed, ability to handle general proofreading, make minor updates to content, and adhere to style guide, branding and tone.

● When needed, work with internal partners to ensure timely mailing or other delivery to intended audience.

Required Competencies

● Detail oriented with strong work ethic and demonstrated ability to manage tight deadlines for multiple projects in a fast-paced environment.

● Excellent customer-focused mindset and oral, written, and organizational skills.

● Ability to collaborate effectively with internal partners and teams in a matrixed environment.

● Passion for learning and a “never give up” positive attitude.

● Ability to problem solve and assess projects to ensure alignment with business strategy and requirements.

● Ability to leverage knowledge base to quickly come up to speed on new processes, new business areas, and new organizational initiatives.

● Experience with Microsoft Office and Excel. Familiarity with a project management tool, especially JIRA, is a plus.

● Candidate must be a quick learner with ability to work independently and with internal partners

Qualifications

● 2 – 5 years related work experience preferred with Bachelor’s degree.

● Experience in a communications line of business, project coordination/management, or a legal environment working with reviewers is preferred.

● Experience with Microsoft Office suite required.

● Familiarity with a project management tool overall, and with Jira and SharePoint specifically, is a plus.

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