Implementation Specialist Jobs

Role and Responsibilities:

• Provide clients with implementation services for our Payroll, Time & Labor Management (“TLM”) and Human Resources Information System (“HRIS”) products

• Evaluate and fully understand client needs, business practices and challenges as it relates to the product implementation process

• Develop system configurations based upon your advanced knowledge of the platforms and the client’s needs that support the client’s business processes and end goals

• Identify and recommend product customizations and/or additional product offerings to enhance the client’s experience

• Assume ownership of client’s Statement of Work, ensuring all requirements are met timely

• Work closely with other internal departments during the client implementation process to identify deliverables and ensure client’s go-live date is on track

• Test and troubleshoot final system setup

• Provide the client with training and end-user support during the implementation process

• May aid in pre-sales product demonstration preparation

• Manage multiple client implementations simultaneously and efficiently

• Manage any post-implementation client activities in tandem with the respective client support teams (post go-live date) and ensure client’s transition to the support group is seamless

• Must complete specialized intellectual instruction developed by UKG quarterly to keep advanced knowledge of the systems.

Qualifications and Education Requirements:

• Bachelor’s Degree in Business Administration, IT or another related field

• Minimum 2 Years of UKG Ready experience (Payroll, TLM or HRIS)

• Minimum 2 years of experience in system implementations(Payroll, TLM or HRIS)

• Ability to work well independently as well as on a team

• Strong oral & written business communication skills

• Technology enthusiast – excited about learning new technology; fast learner Preferred

Skills:

• Customer Service Experience

• Microsoft Office 365