Human Resources Coordinator At The Ritz-Carlton, Chicago

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in Human Resources are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.

To assist in the overall operation of the Human Resources function by maintaining accurate associate records. To provide support in the areas of employment, benefit administration, associate relations and training. Coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of associates in accordance with policies, procedures and government laws and regulations. Daily administration of various benefit, government and associate relations programs. Recommends procedural/process changes.

• Prepare correspondence and memos as needed.
• Assist in screening hourly applicants and determine eligibility for employment when department managers have the need. Refer to department manager when appropriate. Execute the employment process
• Assist in the production of associate newsletter.
• Assist with all benefit enrollment and administration including group health insurance, 401K, vacation, sick, leave of absence and jury duty pay. Ensure all policies and procedures are followed, forms are accurate and administered in a timely manner.
• Assist with reception duties greeting concerned associates and directing to appropriate manager if necessary.
• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports, birthdays, anniversaries, training, recognition) daily by period and prepare reports in a timely, accurate manner.
• Notify managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
• Prepare/monitor Payroll Action Forms & input/update ADP new hires, terms, transfers and manual check calculations to ensure accurate, up-to-date information is available for payroll and management.
• Conduct exit interviews of hourly associates and log and update in tracking spreadsheet.
• Ensure complete compliance of the Immigration Reform and Control Act for all associates.
• Inventory office and benefit supplies on a regular basis, complete purchase orders needed to purchase supplies and maintain needed inventory.
• Keep associate bulletin boards current, post memos, pictures of associate events, loss prevention materials.
• Assist with orientation; overview of benefits to new associates, instruct on completion of enrollment forms and audit for accuracy, provide overview of company handbook.
• Maintain employee records, files and the human resource office systems to compliance standards.

Education/Formal Training

Associates or Bachelors degree in HRM or related field or equivalent education. Experience preferred.

Experience

Minimum of one year hotel or human resource related work experience preferred

Knowledge/Skills

• Should possess the ability to complete multiple tasks simultaneously.
• Must have basic PC knowledge, minimum typing speed of 45 wpm.
• Excellent speech communication skills required to conduct interviews, reference checks, handle phone and associate inquiries.
• Excellent comprehension and literacy required to read all documentation, applications and write documentation; i.e., screening forms, etc.
• Excellent hearing required to conduct interviews, hear associate concerns, conduct reference checks, answer phones.
• Excellent vision required to review all incoming documentation, read applications, filing, etc.
• Ability to write and communicate professionally, bi-lingual fluency a plus.
• Must excel in attention to detail and the ability to stay focused on task while prioritizing time and deadlines.
• Must be hospitality oriented and possess the ability to work under pressure.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Transporting supplies up to 35 lbs., carrying training materials. Lift binders of documentation.
• Continuous standing – to assist in training sessions.
• Bending/kneeling to lower filing cabinets, bottom desk drawers for materials.
• No climbing or driver required.
• Mobility – need to be able to move about the hotel to maintain associate relations. Possess the ability to move around office to access files.

Environment

Work inside 95% of day.

Medical, Dental, Vision

Vacation

Sick Time

401K