Human Resources Administrative Specialist

THIS IS A HYBRID ROLE. MUST BE LOCAL TO AKRON, OH 44308

PAY: $18- $23/HR

CONTRACT: 5 MONTHS (LOOKING TO POSSIBILY EXTEND OR CONVERT)

*WILL REQUIRE TESTING*

Description:

• Supporting all team members with routine, day to day, and administrative activities.
• Demonstrating a willingness to question established procedures and processes.
• The Administrative Technician is part of the HR Help Desk team, which is the first point of contact for employees, retirees, contractors to answer HR related questions and guide users through the Empower system.
• Demonstrating sound internal and external customer service.
• This position will support large HR processes as needed, such as Open Enrollment.
• Proactively working to ensure knowledge is transferred to others.
• Partnering with the Centers of Expertise (COEs) across HR to escalate issues and ensure timely resolution.
• This position will also perform basic employee data changes and manage historical record keeping and creating electronic files.
• This position will utilize the helpdesk technology to manage incoming phone calls and service requests, and escalate issues as needed.
• Maintaining a high degree of confidentiality on projects and employee related information.
• Updating basic employee data timely and accurately as needed.
• Utilizing the Empower Help Desk technology for service request intake, monitoring, and resolution.
• Taking initiative to solve problems and bring issues to closure.
• Performing a variety of technical administrative assignments requiring initiative, judgment and well- developed knowledge and skills.
• Educating employees, retirees, and contractors on self-service options such as Digital Assistant and Knowledge Base.

Qualifications:

• Minimum 0-5 years work experience required
• Advanced written and verbal communication skills
• Experience handling confidential information
• Demonstrated experience making recommendations for process improvements when appropriate
• Prior experience in an administrative support or coordinator role
• Excellent customer service skills, including the ability to be friendly, courteous, helpful towards internal and external customers
• Strong organizational skills to track multiple, concurrent requisitions throughout all pre- employment stages and processes
• Ability to work in a fast-paced environment
• Flexibility and ability to adapt to shifting priorities
• Ability to follow established practices, procedures, and instructions, and produce technical administrative work products in a thorough, timely and accurate manner
• High school diploma or GED required
• Knowledge of the SuccessFactors Recruiting module and/or knowledge of general recruiting processes preferred
• Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships
• Ability to model active learning through continuing to develop breadth of knowledge, skills, and perspective
• Demonstrated excellent interpersonal and teamwork skills with ability to independently prioritize workloads, meet deadlines and work in pressure situations
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint). Prior experience with SharePoint content maintenance preferred