Hr Support Systems Specialist - Case Management - Remote

Job Locations
US
Your Opportunity
The Human Resources team is searching for ambitious personnel to join their everyday mission to discover, hire, and retain great talent. These personnel are the conduit for positive employee relations, performance management, and focal point for benefits/compensation. You would be instrumental in achieving Smithfield’s goal to become the #1 consumer packaged goods company in the world!
This role reports directly to the Director of HR Service Delivery. This role will have primary responsibility for design and configuration of the Zendesk case management tool and the Tier 0 knowledgebase tool to support our HR service delivery teams and processes. Ongoing, this role will create and distribute reports to monitor usage, ticket flow, service level and productivity. This role will proactively look for improvements to utilize this and other new or existing tools to provide excellent service. Incumbent should have a drive for efficiency and process improvement. Will provide training on use of the case management system.
This is a remote role that can be located in any state Smithfield operates.
Salary Range
$50,000 - $82,500
Core Responsibilities

• Supports training of the HRSC team on the case management system.
• Works to improve employee and agent use of the HR knowledgebases through continuous improvements to configuration.
• Engages Centers of Excellence (COEs) and others in the effort to continuously improve processes and efficiency through the case management system.
• Partners with HR leaders to gather requirements, provide insights to system functionality, and makes recommendations to meet business needs in the most efficient way.
• Design and configuration of the Zendesk case management tool and the Tier 0 knowledgebase tool to support our HR service delivery teams and processes.
• Creates and distributes reports to monitor usage, ticket flow, service level and productivity.
• Continuously seeks out new opportunities to automate to improve efficiency and service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions .

• Bachelor’s Degree from an accredited four-year college or university in business administration, human resources or related and 2+ years experience; equivalent combination of education or experience required.
• Experience with configuring case management software and employee knowledgebases.
• Experience in an HR service center team preferred.
• Presentation or training experience preferred.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
• Strong communication skills.