Front Desk Assistant Jobs

JOB SUMMARY:

Northeastern University’s Roux Institute is designed as an engine of innovation, talent-building, and economic growth for Portland, Maine, and northern New England. Partnerships set our model of graduate education and research apart. With leading companies and nonprofit organizations at the table from day one, we are creating programs that are preparing the workforce to stay agile and thrive in a competitive landscape powered by artificial intelligence. We are nurturing an environment for high-impact research and innovation in computer and data science, digital engineering, the advanced life sciences and medicine, and other tech fields. And we are helping entrepreneurs launch businesses focused on and powered by technology. Together, we envision an “innovation corridor” that in the coming years will stretch from Boston to Portland and beyond.

RESPONSIBILITIES INCLUDE:

Campus and Community Experience – Provides a welcoming and informative experience for all team members, learners, and community members visiting the campus by leading people through the check-in process and connecting them to necessary resources as they enter the campus. Coordinates the entry area experience. Answers the phone, oversees the inbox, and sends/receives mail while escalating questions to the appropriate team members. Maintains a high standard of aesthetic organization of campus fixtures, furniture, and equipment. Addresses day-to-day troubleshooting questions brought up by campus users.

Conducts internet research for data collection, researching travel options, and working with various university resources to ensure technical support for office equipment during regular business hours and evening classes. Assists with staffing meetings and classes to ensure proper setup and arrangements. Assists with ordering, picking up, and setting up events.

Tends to the basic cleaning and tidying of the kitchen area during the day.

Operation Support – In coordination with the Director of Operations, facilitates campus operation projects by providing status updates and communicating with vendors. Receives campus operation feedback and field questions and concerns to the Director of Operations in a detailed manner.

Enrollment Support – In coordination with the Enrollment Team, assists with initial outreach to prospective students. Collects notes and schedule meetings with students and enrollment coaches. Supports ad hoc projects and deadlines.

MINIMUM QUALIFICATIONS: