Front Desk Positions Jobs

Are you a customer service star?

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Provide information about our hotel, available rooms, rates and amenities
• Upsell additional facilities and services, when appropriate
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Perform all check-in and check-out tasks
• Respond to clients’ complaints in a timely and professional manner
• Welcome guests upon their arrival and assign rooms
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Maintain updated records of bookings and payments

Skills

• Customer service attitude
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Excellent communication and organizational skills