Front Desk Representative Jobs

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Receive letters, packages etc. and distribute them
• Greet and welcome guests
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Keep updated records and files
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer all incoming calls and redirect them or keep messages
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Monitor office supplies and place orders when necessary
• Check, sort and forward emails
• Answer questions and address complaints
• Monitor office expenses and costs

Requirements

• Good organizational and multi-tasking abilities
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Familiarity with office machines (e.g. fax, printer etc.)
• High School diploma; additional qualifications will be a plus
• Excellent knowledge of MS Office (especially Excel and Word)
• Proven experience as front desk representative, agent or relevant position
• Customer service orientation
• Problem-solving skills
• Strong communication and people skills