Front Desk Representative Jobs

: Responsible for attending to the needs of guests, especially during check-in and check-out, running checks and balances from the daily transactions. Essential Job Functions: Greeting guest with an approved greeting, i.e. Good Morning, Good Afternoon, Good Evening. Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to "walk-in" guests. Entering/changing reservation information on the PMS. Posting charges to guest accounts. Processing payments from guests. Informing the housekeeping department about room status/availability. Listening for and responding to guest complaints. Operating/answering hotel phones using the approved greeting. Cleaning the front desk and surrounding areas. Complete shift checklist Must be able to stand for an 8-hour shift. Additional Responsibilities: Attitude must be conducive to team growth, hospitality, and a serving environment. Must be willing to participate in service/hospitality training and education. Must be willing to further education in PMS/Phone Sales/Sales/General Hospitality. Any other duties assigned by Supervisor 3 pm to 11 pm shift, weekends required. Job Posted by ApplicantPro