Dental Front Desk Associate

David & Associates Center for Cosmetic & Implant Dentistry is a highly trained team of general and cosmetic dentists, surgeons, orthodontists, endodontists, and periodontists all under one roof. We have invested in creating one of the most advanced dental laboratories in the country to support our amazing D5 teeth process, and, using some of the most advanced technology in the world, we serve our patients in a fast, efficient manner while providing top quality attention and care to each and every patient. 

Do you thrive in a fast paced, patient-centric environment? Are you excited by helping people? Are you ready help us make a life changing difference in our patients' lives? If so, you may be just what we're looking for! Our patients' first impression revolves around our front desk, so it is important that we meet their high standards and expectations. Are you up for the challenge?

Supervisory Responsibilities: None

Duties/Responsibilities:
- Create a welcoming environment that puts patients at ease and offers a world class experience
- Work with the clinical staff to ensure that the center’s workflow runs efficiently, keeping a focus on appointment schedules to respect our patients' time
- Prepare a daily schedule of examinations for each provider (AKA routers)
- Check in and verify patient information using our electronic scheduling system.
- Schedule patient appointments in coordination with treatment coordinators
- Assist in verifying patient insurance, assessing paperwork, and answering questions regarding insurance papers and billing
- Maintain accuracy in patient payments, including financing and fee processing
-Answer and direct calls coming through the main clinic phone number
- Utilize problem-solving skills to support our clinic team for resolution of issues
- Maintain reception area in a neat and orderly condition
- Perform other duties as assigned

Required Skills/Abilities:
- Relentless focus on best-in-class patient care
- Self-starter mentality, positive personality, and calm demeanor
- Excellent communication and organizational skills
- Working knowledge of dental procedures and terminology
- Good organizational and office skills
- Active listening
- Creating a safe, effective environment
- Must be reliable, work well with others, and thrive in a fast-paced customer-centric environment

Required Education and Experience:
- 2+ years of dental front desk experience
- High school graduate or equivalent
- Scheduling medical appointments and treatment plans in EagleSoft
- Patient admissions in high volume dental office

Preferred Experience  
- Some college or graduate of a certified dental office training course
- 3+ years of experience in a dental setting 
Dental implant experience
Use of dental technology

What we offer 
- Competitive hourly pay with potential for overtime
- Benefits (medical, dental, vision, voluntary life, long-term disability, accident, critical illness, and hospital)
- 401k with Employer match
- Employer paid $50,000 life and short-term disability insurance
- Generous PTO (paid time off)  
- Paid holidays 
- Education and training opportunities 

At David & Associates and D5 Teeth, we don’t just accept difference — we celebrate, support it, and thrive on it! We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Diversity and inclusion are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from diverse resources. The more inclusive we are, the better we will be for our patients, our community, and ourselves. All of our employment decisions are based on business needs, competence, individual qualifications, job requirements, merit, and performance needs; they are made without regard to age, color, ethnic origin, physical or mental disability, family history or status, gender identity or expression, genetic information, marital or partnership status, medical status, membership in an employee organization, military service, national origin, parental status, political affiliation, pregnancy, race, religion or belief, retaliation, sex, sexual orientation, social origin, other non-merit factors, or status protected under federal, state, or local law.    

We will provide accommodation during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially.

Job Type: Full-time