Front Desk Supervisor Jobs

SUMMARY

Location: Hilton Garden Inn Fredericksburg

Position Type: Non-Management

The starting pay rate for this position is $16.00-$18.00 per hour.

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

Job Requirements:

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Check-in/Check-out hotel guests
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Ability to work well in stressful situations
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Highly motivated team player with strong initiative and desire for achievement
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• HSA & FSA plans available!
• Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
• Dependent care FSA
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Identity Theft Protection Insurance
• Paid Sick and Vacation Time
• Commuter benefits including transit & parking
• Family Leave
• Pet Insurance
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Rewarding Hard Work:

• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Referral bonus program to ANY of our locations
• Career Growth through our in-house training program with a path personalized to your desired goals
• Incentive based bonus program
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Equal Opportunity Employer