Front Desk Representative Jobs

Optim Health System is seeking a Front Desk Representative for our Reidsville location.

Job Requirements:

• Schedules and maintains the provider schedules to include cancellations and rescheduling.
• Performs all other duties as assigned.
• Provides directions and general information to patients to include the required script for their appointment and provider protocols.
• Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
• Accurately enters all patient demographics and insurance information into the system.
• Maintains a knowledge of the practice phone tree therefore transferring calls appropriately.
• Maintains a high level of confidentiality when servicing patients.
• Be required to work flexible hours.
• Promptly answers all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
• Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
• Requests patient medical records and signed releases as required.
• Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.

Optim Offers:

• Holiday Pay
• Company Benefits
• Paid Time Off
• 401K Plan
• Competitive Pay