Assistant Manager Front Office (Front Desk Supervisor)

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

As an Assistant Manager Front Office you will be responsible for driving company success through performing the following tasks to the highest standards:

• Check-in arriving guests and check-out departing guests.
• Assist Guest Services Manager/Director with managing resort inventory.
• Maintain necessary hard copies of paperwork of daily operations, as needed.
• Complete Front Desk Agent checklist.
• Assist with adjustment in departmental policies and procedures.
• Make recommendations to management regarding development and corrective action plans.
• Perform property and room inspections.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• A minimum of one (1) year of experience in the customer service field is required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A minimum of six (6) months of supervisory experience in the customer service field required.
• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation
• Proven ability to respond effectively to sensitive inquiries or complaints
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Understanding of how Housekeeping and Front Office work together

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.