Front Desk Team Member - Gold's Gym

Overview

The Front Desk Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Member Experience Manager.

Major Responsibilities

• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Responds immediately to member requests, inquiries and concerns.
• Processes retail and concession sales.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Works when scheduled and adheres to company attendance policies.
• Attends all staff meetings as directed.
• Distributes keys, towels and other materials as needed.
• Notifies management of gym incidents that requires incident reports.
• Logs all maintenance concerns that are reported.
• Personally, checks each member into the gym using the proper check-in procedures.
• Follows and reports any safety concerns.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Provides security and control to the front door and retail area of the facility.
• Cleans and maintains the front desk area according to Company standards.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for gym walk-thru as designated in walk-thru log.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Register all guests into the gym using proper registration procedures.
• Enthusiastically greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.

Qualifications & Requirements

High school diploma or equivalent required.

• Functional computer skills are required.
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Ability to communicate effectively with both staff and members.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Excellent customer service skills are required.
• Ability to multi-task.
• Understanding of basic cash processing procedures is required.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Comply with all Gold's Gym policies and procedures
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.