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Florida Claim Manager I

Company

AAA The Auto Club Group
Address , , Fl
Employment type FULL_TIME
Salary $77,500 - $98,000 a year
Expires 2023-07-16
Posted at 11 months ago
Job Description
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time

Exempt/Non Exempt:

Salary
:

Florida APD Claim Manager I – The Auto Club Group
What you will do:
The Auto Club Group is seeking prospective Claim Managers who will be responsible for the cost-effective administration and operation of general claim teams.
In this position, you will have the opportunity to:
  • Identify training needs and establish training priorities for department.
  • Develop and manage internal controls in order to audit claim functions.
  • Manage and administers claim review and auditing functions.
  • Update training materials and practices and ensures distribution to claims personnel.
  • Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance.
  • Analyze problems relating to products and services and make recommendations for improvement and implements approved method.
  • Assist in the development of the budget for the respective team.
  • Manage teams with respect to assigned products and services.
  • Provide coverage, assistance and support as needed.
  • Effectively respond to both internal and external customer inquiries and complaints.
  • Monitor activities of vendors who support claim operations as needed.
  • May manage staff involved in out-of-state losses processed within the State of Florida and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements.
  • Participate in the development/revision of claims training information/programs.
  • Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.
  • Assist the management with establishing short, intermediate and long-term goals and objectives.
  • Monitor customer service levels to ensure delivery of high-quality service.
  • Coach and counsel team members engaged in providing claim service delivery in Florida and/or out-of-state areas.
With our powerful brand and the mentoring, we offer, you will find your position as a Claim Manager can lead to a rewarding career at our growing organization.
How you will benefit:
  • Our Auto Club Group Auto Physical Damage Claim Manager I earn a competitive annual salary of $77,500 - $98,000 to start with the opportunity for annual bonus incentive.
  • 401k Match
  • Paid Holidays
  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
    • 401k Match
    • Medical
    • Dental
    • Vision
    • PTO
    • Paid Holidays
    • Tuition Reimbursement
  • PTO
  • Vision
  • Dental
  • Medical
  • Tuition Reimbursement
We’re looking for candidates who:
Education:
  • Successful completion of ACG endorsed training programs to include negligence, coding/reserving, general claim handling and negotiation skills
  • College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor’s degree preferred.
  • Completion of IIA (Insurance Institute of America) or other insurance coursework
  • In states where an adjuster’s license is required, the candidate must be eligible to acquire a state adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
Experience to include:
  • Indications of potentially fraudulent activities
  • Policy coverage terminology
  • Measurement tools for monitoring goal achievement
  • Investigation and negotiation techniques
  • Participating in the design and implementation of medium to large projects
  • Home construction/repair, product and labor cost, and alternative methods of repair
  • No fault law, fair trade practice act, essential insurance act
  • Claims operations and handling procedures.
  • Subrogation procedures
  • Concepts and principles involving various injury claim procedures.
  • Project planning and management
  • 5 years of claims handling experience
  • Insurance policy provision
  • Claims processing policies and procedures.
  • Claims terminology and processing systems.
  • Developing, conducting and evaluating claim training programs/materials
  • Claim settlement procedures.
  • Case reserve management
  • Knowledge and experience to include:
  • PC software applications (e.g., Windows 95 or 3.11 operating systems, MS Word, Excel, PowerPoint, Access, VISIO)
Management ability to include:
  • Decision making
  • Previous management or supervisory experience.
  • Budget preparation
  • Strategic planning
  • Organization and planning
  • Leadership
  • Analyzing and problem solving
  • Team building
  • Basic PC skills
  • Developing, coordinating or delivering training programs
  • Facilitating teams
Ability to:
  • Communicate effectively with others in a work environment.
  • Coordinate activities of team members
  • May work long and irregular hours to include weekends and holidays.
  • Prepare and present written and oral reports to all levels of management.
  • Possession of a valid State driver's license.
  • Strong written and oral communication skills.
Work Environment
  • This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.