Quality Manager - Florida Remote

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Quality Manager manages and oversees Quality Management functions and activities and assists senior management by developing, training and implementing the Quality Management process for an assigned area. Overall, the Quality Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays
• Make an impact in your community and become a part of Florida's history!
• Uplifting mission-driven work culture

Primary Job Functions

• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Coordinate the collection and development of performance and outcome data reports, aggregation and trends for performance management and outcome management, including contract performance measures.
• May supervise QM Specialists, review and evaluate work performance.
• Identify and recommend team members training issues to Division Management in cooperation with Human Resources and other management team members.
• Conduct specialized quality and performance reviews as assigned.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Advise and provide direction to regional management, supervisors and employees on all QM-related matters and activities.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.
• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Facilitate the COA accreditation process with the Director of QM and regional team members.
• Participate in strategic planning.
• Manage Divisional and/or Statewide QM projects as assigned.
• Supervise and review monthly/quarterly QM reports for accuracy.
• Oversee compliance with Florida Statutes, COA Standards etc.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Oversee and participate in the peer review process.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Deliver timely communication through regular management and team meetings.
• Assist in the revision and improvement of the QM model.
• Provide support and guidance prior to and during external funder audits.
• Serve as a constructive member of the Division(s) management team.
• Manage, coordinate and oversee the execution of the QM model including the development and implementation of QM model statistical and reporting tools and mechanisms.
• Conduct/coordinate internal program audits, focus reviews, and monitor implementation of corrective action plans.
• Provide coaching, modeling and supervision to team members on quality practices that affect outcomes.
• Participate on the QM Functional team as requested.
• Establish annual team goals and objectives; track and report results.
• Demonstrate the CHS Common Bond values in the performance of all job duties.
• Assist regional management with Quality Management policy interpretation.
• Serve as liaison with funders within the designated area of responsibility with an emphasis on developing positive working relationships with QM team members.
• Analyze data and report findings.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Develop and monitor internal and external performance improvement plans.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.

Job Qualifications

Education, Licenses & Certifications

• Bachelor's Degree in Business, human services or related field from an accredited university, required.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience

• Three years of Quality Management or program operations responsibilities, expertise and/or experience, required.

Competencies

Knowledge of

• PROGRAM OPERATIONS | FSFN AND REPORTS

Skills and Proficiency in

• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Oral and written communication, including presentation and platform
• Computer systems and MS Office, including Word, Excel and Outlook
• Planning, project management, organization and time management

Ability to

• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Think analytically, solve problems to complex business processes, and document results using sound judgement.
• Commit to providing high customer satisfaction with positive service delivery results.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
• Perform at a high level of autonomy, with general supervision.

Schedule Expectations

The incumbent will work a standard scheduled week, which may include weekends, holidays and evenings. The ability to work flexible hours is required to meet business needs. If working remotely, incumbent will be required to be available by telephone and email during specified hours. Travel will be on an as-needed basis to conduct business-related activities.

Together, good can be done.