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Siu Field Investigator (Remote From South Florida)
Company | National General |
Address | Miami, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-08-08 |
Posted at | 9 months ago |
- NOTE: We are not able to provide any relocation assistance for candidates that do not already live in the South Florida (Ft. Lauderdale, Miami) areas. If hired, you would have to relocate at your expense to that area.
- NOTE: Ideal candidate will have experience as an SIU Investigator in the past or come out of a Claims division doing investigations.
- Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
- Conducts thorough investigations of complex and occasionally highly complex multi-discipline claims and ECL claims that are potentially fraudulent to determine if payment is warranted
- Utilizes analytic tools or SIU field intelligence to identify complex and occasionally highly complex claims for investigation and/or for support in the evidence of the fraud and damages
- Reviews investigations with fraud outcomes to validate whether denial is appropriate
- Makes claim decisions regarding complex and occasionally highly complex investigations, and pursues restitution
- Enters SIU claim data information into multiple SIU systems
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process
- Oversees file quality Investigative Consultant
- Manages vendor relationship and oversees vendor performance
- Conducts complex and occasionally highly complex online data application searches, research, and evaluation
- Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
- Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to MCO for further handling and settlement
- 3 or more years of related experience
- Bachelor’s Degree or equivalent experience
- None
- Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies advanced negotiation and/or arbitration skills
- Ability to investigate, evaluate, negotiate and settle complex and occasionally highly complex claims
- Applies advanced knowledge of insurance policy, coverage, and regulation
- Applies advanced knowledge of training facilitation and coaching skills
- Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies advanced knowledge of problem solving and preparation of complex reports for analysis
-
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