Manager, Franchise Operations - Florida

Job description:
Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager of Franchise Operations' relationship with franchisees drives revenue through engagement in WHR programs and services that yield top line revenue.  The MFO relationship has a direct impact on the retention of rooms.

What you'll do

• Recommend improvement actions that will drive guest reviews of quality and guest satisfaction. 
• Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and assist in implementing revenue generating opportunities.
• Assist with recommendations to impact financial goals and operations of hotels in their region. 
• Manage front line efforts to drive franchisee satisfaction.
• Identify key opportunities for the hotels to drive participation and engagement in the Wyndham Rewards loyalty program.
• Responsible for Wyndham Hotels and Resorts effort to expand revenue generation opportunities, drive growth and performance  while improving quality performance and increasing customer satisfaction for a portfolio of hotels.
• Influence and inspire franchisee to engage in the brand and WHR initiatives. 
• Cultivate effective relationships with franchisees, general managers, WHR associates and acting as a champion for WHR culture.  
• Train and mentor other field team members as needed.
• Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition.
• Assist the Regional Director of Franchise Operations with problem resolution, onboarding and retention for their portfolio.

You'll be successful if you have

• This position requires the ability to stand and be on your feet for approximately 50% of the day.
• Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
• Work under pressure with extended hours/days when required, in order to meet deadlines.
• Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.).
• 90 % travel with flexible work schedule.
• Excellent verbal and written communication skills required to effectively present material to various audiences.
• This position requires the ability to bend, twist, squat, push/pull while inspecting properties.
• Qualified candidates must be able to lift a minimum of 10 lbs.
• Must be able to independently prioritize and schedule multiple responsibilities.
• This position requires the ability to sit and drive long distances for approximately 75% of the week.

Required Qualifications/Experience

• 4 year college degree (Preferred).
• Industry certifications (Preferred).
• Multi-property experience.
• 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.