Field Sales Manager Jobs

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Group Manager, LSA will manage a remote team of Luxury Sales Associates (LSAs) who are responsible for driving sales and product acquisition by self sourcing new clients and growing them through new categories and referrals. You will lead your team to cultivate the existing consignor base while increasing new consignor growth to hit monthly sales quotas. Preferred candidates must possess the ability to analyze reports, uncover areas of improvement, develop innovative solutions, and implement strategies to ensure the team is performing at the highest level possible. There is also a fair amount of cross-functional relationships to work with and develop.

What You Get To Do Every Day

• Coach team on the importance of retaining a highly active base through personal and creative outreach and local events
• Work with Regional Director to analyze existing client base and define appropriate opportunities to develop existing clients
• Leverage data to identify opportunities to increase client engagement and consignment
• Reports directly to the Regional Director, drives supply and achieves sales goals for the region by mentoring/coaching, best practice sharing, and general support
• Shadowing on virtual appointments, listening to phone calls, reviewing outreach attachments to improve/monitor performance
• Liaison between LSA team and internal partners to offer support and effectively problem solve
• Manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve any escalations
• Manage daily operations like supplies, calendar, expenses and all HR projects
• Ensure the team is following protocol in processing, pricing, consignor communication etc.
• Provide insightful reporting, targeted business insights, and commission statements
• Communicate changes to remote field team and ensure team is properly trained as needed
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Create, implement, and advise team of self-sourcing initiatives
• Monitor progress on campaigns and ensure team is receiving the next campaign in a timely manner

What You Bring To The Role

• Outstanding communication and presentation skills
• Ability to lift and move up to 25 lbs
• Ability to work at both strategic and tactical levels
• Thrive in a dynamic, fast-paced work environment
• A satisfactory Motor Vehicle Record (MVR)
• Efficiency and strong organizational, time management and communication skills
• Ability to build rapport, establish trust, provide empathy and build credibility with a team
• 2+ years of work experience in sales management
• Ability to meet with team and clients in-person for appointment shadowing and coaching
• Car insurance that meets or exceeds local requirements
• Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
• A current, valid driver’s license (except in Manhattan and Chicago markets)
• Motivated by a desire to win and excel in a competitive sales environment

Compensation | Benefits | Perks

• 401K (with company matching up to $1000)
• $1,500 monthly commission at target
• Employee Stock Purchase Plan (purchase stock @ discounted rates)
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Medical, Dental & Vision
• Base Pay + uncapped commission

The expected salary range for this role is $80,582.00 - $100,728.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8039

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.