Executive Administrative Assistant Jobs

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Role Summary

The Executive Administrative Assistant will be responsible for a wide range of activities in support of the Chief Risk Officer (CRO) and Managers of the Risk & Compliance organization. Customers Bank moves at an intense pace, requiring a very positive attitude, flexibility, and confidence. It is critical to maintain a consistent use of tact, diplomacy, discretion, and judgment in handling all matters consistent with Customers Bank’s culture. The Executive Assistant must maintain strict confidentiality to ensure discreet treatment of all matters that are handled by the CRO and their management team and that involve investors, the Board of Directors, customers, team members, and community interactions in all markets served by the Bank. The successful candidate will be someone who is a team player, enjoys learning, and is willing to go the extra mile to get the job done!

Responsibilities Include

• Review and manage CRO email inbox
• Manage scheduling, deliverables, and execution of regulator meetings, Board committee meetings, town hall meetings, etc., including presentation and project management support
• Maintaining the calendar of the CRO by managing and prioritizing team, regulator, executive, Board, customer, and vendor expectations
• Support organization of notes, action items, and next steps from meetings, as listed above; some notes/minute-taking required
• Support invoice processing and budget reporting
• Some event planning
• Manage travel requirements and expense processing.

Key Skills

• Strong interpersonal and communication skills, both verbal and written
• Maintain the highest level of professionalism and tact
• Prior banking or financial services experience preferred
• Strong attention to detail
• Ability to work collaboratively with peers and other team members, company managers and executives, and internal/external stakeholders
• Quick learner with strong problem-solving skills
• Understands and represents the culture of Customers Bank
• Superior organizational skills and multi-tasking abilities
• Ability to interact with regulators, outside counsel, customers, vendors, and other Bank partners
• Ability to prioritize and complete multiple tasks with a quality outcome
• An interest in or prior experience with risk management or compliance, crypto / digital assets, and modern technologies preferred
• Ability to anticipate and support executive management requirements, including calendar and meeting management

Qualifications

• Bachelor’s Degree or equivalent experience
• Basic knowledge of and eagerness to understand and explore broader Bank technologies such as Governance, Risk, and Compliance (GRC) applications is a plus
• Highly proficient in Workday software including expense report submittals
• Highly proficient in Microsoft Office applications, including PowerPoint and Excel

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.