Director Of Special Events

ROLE:

Director of Special Events

This is truly one of the most exciting opportunities you can come across in NYC.

We are looking for a strong DIRECTOR OF EVENTS

Responsible for Events operations for the various restaurants and event spaces throughout the New York and Brooklyn F&B Locations.

These F&B outlets are part of a new exciting Hospitality Group expanding from London and Cayman Islands to NYC with a social club, blending high hospitality, arts, music, and events.

Brooklyn locations

The Special Events Department is responsible for the production and logistical support of over 100 events annually, ranging in size, scope and scale and supporting both internal events and initiatives and third-party rental events

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.

Salary:

$130/170k based on experience and delegation of the role.

Health Care and other Benefits:

• Retirement contribution 3% of a plan after 12 months - Employee can contribute upto 15% of salary to retirement scheme - 1st 3% only matched by employer.
• Medical insurance (employer contribution 50%)
• Paid time off : Each pay period accrues a proportion of a total of 14 days over the year

Reports to: COO

Direct Reports: All Event Sales and Operations Teams

Requirements Leadership

• This is an on the floor management position where 50% of your time will be managing the execution of service and 50% will be spent on admin.
• An innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction.
• Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of the various Event spaces operational functions.

Operations

• Contribute to improve our visibility through internal and external communications and targeted marketing strategies
• Be independently producing a wide variety of revenue generating and internal events
• Sells, books, contracts and oversees a wide portfolio of third-party rental clients, including corporate, social, wedding, film, fashion, and non-profit events
• The Director will be expected to build upon and cultivate existing client relationships as well as pursue and foster new or lapsed relationships with revenue generating rental clients
• Carefully tracks financials and contributes regularly to conversations regarding workflow and investment analysis to ensure continued success and sustainability
• Have reviewed, discussed and taken a deep dive into Special Events policy, procedure, and Event Management Software (Tripleseat)
• Be independently managing site visits for new business and covering previously contracted events
• Have visited and developed an overall understanding of each of the event spaces and their basic functionalities
• Introduce new clients or vendors that might not be familiar with our operations and can bring a fresh perspective to the table
• Management responsibilities associated with the logistics, budget management and event production of internal events and partnerships
• Maintains significant fiscal responsibilities, including internal budget monitoring, bill paying, vendor cost negotiation, and projecting and reconciling rental event revenue
• Thinking through fresh outreach and marketing strategies to continue building client pipelines
• Collaborates closely with all levels of the Happier Management teams on planning and execution of programs and events, including coordination of vendors, liaising with partner organizations, recruiting and cultivating staff volunteers, and brainstorming ways in which to further Happier’s mission in the context of program content
• Be actively contributing to the team’s overall revenue goal and able to cover a variety of internal events and partnerships
• Works to ensure that the Happier brand is represented consistently and competitively across the market
• Possesses an up-to-date and comprehensive knowledge of the event industry as a whole, as well as an awareness of the top industry professionals, vendors and planners
• Be able to report on their current “event pipeline” and assess conversation rates for site visits at both locations
• Responsibilities include selling space via cold calls, managing and scheduling site visits, contracting, producing all internal staffing documents as needed, coordinating and executing event logistics, all on-site event management and maintaining client and vendor satisfaction pre- and post-event
• Continue rebuilding revenue pipelines in a post-pandemic, post-construction culture, helping to identify new lines of business and growth opportunities

Recruitment + Training + Standards

• Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.
• Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect.
• Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.
• Set the standards of service unique to our Operation, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required.
• An experienced understanding of regulated food safety, risk prevention, fire prevention and emergency procedures policies. This role will partner with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards to create a safe and inviting space for Members, guests, staff.
• Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food or beverage items, ingredients, and preparation methods daily.
• Lead the recruitment process, the establishment of operating systems and the onboarding and set up of training schedules with new staff.

Financial

• Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to:
• Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed.
• Assess the business performance on a weekly/daily basis
• Schedule bi-weekly meetings with leadership to balance expenses against forecast.
• Provide timely feedback on the economic and operational state of the business that trigger the development of action plans to support operational improvements includin accurate unit forecasting and documentation to support
• Optimize profit, minimize margins and promote exceptional experience(s) for Members, Guest, and Staff without compromising quality and standards.
• Submit and catalog invoices in conjunction with standard practices.

• Develop meticulously organized filing systems on company shared drives for retention and auditing purposes.

Position Qualifications include

• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations
• Demonstrated strength in working alongside a range of backgrounds, skills, and professionals.
• You pride yourself on the ability to talk to anybody; you can turn any “No” into a “Yes!”
• Proven experience with opening new Restaurants, Bars, Cafés and event venues.
• 8+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries.
• Ability to take full responsibility for the success of the overall operations for the various outlets.
• Strong computer skills a must
• 5 of those years in a leadership role with a proven track record of success
• Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities

• Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills
• Additional Skills
• Solid written and verbal communication skills
• Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once
• Must be courteous, persuasive, client focused, professional and positive at all times

Please email us at:

[email protected]

personenyc.com/jobseekers