Director Of Service Operations

**Company does not offer a relocation plan**

** This is a 100% ONSITE position**

The Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.

ESSENTIAL DUTIES:

• Manage the Service business in conjunction with partners to ensure support for customer business strategies.

• Coordinate, manage, and monitor the workings of various departments in the organization.

• Plan and monitor the day-to-day running of business to ensure smooth progress.

• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.

• Guide the development of technical services strategies, goals, and efficiency.

• Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow.

• Manage procurement processes and coordinate material and resources allocation.

• Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits.

• Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients.

• Review financial information and adjust operational budgets to promote profitability.

• Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance.

• Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service.

• Manage relationships with external partners and vendors.

• Additional duties as assigned

REQUIREMENTS/EXPERIENCE:

• Two or more years of proven success in an operations management role.

• Knowledge and experience in organizational effectiveness and operations management.

• Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service.

• Knowledge and understanding of financial and budgeting processes.

• Proficiency in conflict management and business negotiation processes.

• Computer skills to include the use of Excel, Word, PowerPoint, and Email.

• Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly.

• Highly organized with effective time management skills.

• Proficient at follow through with customers.

• Must work well with others and possess good people skills.