Director Of Operations Jobs

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As Director of Operations, you are a change agent in taking an entrepreneurial approach to leading the operations of a multimillion dollar, multifamily portfolio comprised of apartment home communities.

The Business Owner

• Oversee fiduciary planning and governance, assess performance, create action plans to exceed goals, and engage in creative problem-solving – especially when it comes to residents
• Operate with a forward-thinking mindset, maintaining an awareness of growth and the capability to scale larger
• Run your own asset operations mini-empire by building on your already vast knowledge of the real estate world
• Act as the COO of your portfolio by overseeing and shaping its day-to-day operations

The Team Leader

• Mold and grow your community teams according to the culture and goals of your portfolio
• Function as the executive presence among your community teams by setting the tone for how they operate and putting them in the position to score a winning goal every time
• Serve as a mentor who celebrates your teams’ successes and converts their slipups into positive learning experiences
• Trust that your teams know how to make the right calls because you’ve set them up to do so and you lead by example

The Strategic Partner

• Collaborate with your Director of Investments to ensure that each community in your shared portfolio is performing in accordance with its business plan
• Form constructive partnerships with your regional support teams (Marketing, Facilities, and Training), Construction Management team (during renovations), and Operations Support team for maximum performance success
• Display your in-depth understanding of managing budgets and executing financial success in your partnership with the Investment team and as you get hands-on with acquisitions and building pro forma

The Impact You Can Make

• Your portfolio’s operations are in lock-step with each asset’s business plan, and each of your communities is performing in line with strategic goals.
• You thrive in the fast-paced, challenging day-to-day life of your communities, where you’re accountable for the success of many.
• Your teams are highly motivated and know that they can always turn to you for inspiration on how to find solutions to any problem that arises.

The Impact You Can Make

• Thanks to your keen eye for collecting, analyzing, and sharing the right data, the company is making smarter, better-informed, and better-coordinated decisions, resulting in improved customer experience and unmatched financial performance.
• You’ll become the go-to expert for customer insights, weaving together inputs from multiple channels to uncover powerful trends and analysis for the organization.
• You constantly search for new questions to ask and answer, and you see customer insights as a fun challenge to tackle and mystery to solve.

Building Blocks of Success

• Demonstrated success with innovative, large team leadership
• Superior record of improving business results and sophisticated business plan execution
• Solid 3+ years background in multimillion dollar, multisite operations, and P&L management
• Diehard commitment to empathetic, creative customer service
• Bachelor’s degree in business, real estate, or related field