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Director Of Customer Service Operations Jobs

Director Of Service Operations
By JobSquad Staffing Solutions At Doral, FL, United States
• Knowledge and experience in organizational effectiveness and operations management.
• Highly organized with effective time management skills.
• Two or more years of proven success in an operations management role.
• Proficiency in conflict management and business negotiation processes.
**Company does not offer a relocation plan**
• Manage the Service business in conjunction with partners to ensure support for customer business strategies.
Director Customer Operations Jobs
By Amico Lane At Washington, DC, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Of Customer Service (Cs/Cx)
By ReflexMD Inc. At United States
Educate prospective customers on product offerings and services and the benefits it provides
5+ years in a leadership / management level position
Experience with or knowledge of Zendesk or similar CRM and customer service tools/technology
Work closely with cross-functional teams to identify customer pain points, resolve product and technological issues, and improve the overall customer experience
10+ years of customer service experience within a direct-to-consumer, e-commerce, subscription-based environment
Experience managing teams both in-house and offshore (e.g., Philippines)
Service Center Director Of Operations
By bswift At , Remote $100,000 - $120,000 a year
Understands and manages all core operational responsibilities for their book of clients.
People Management – 7+ years
Operations Management – 7+ years
Customer Care / Service Center / Call Center Manager Experience – 5-7 years
Change Management – 5-7 years
Benefits Administration experience – 5 years
Director Of Customer Service
By KB Home At , Raleigh
6-8 years of customer service experience in homebuilding or related real estate industry
5+ Years Construction Experience in the homebuilding industry
Strong experience in delivering high quality customer service programs. JD P experience a plus!
Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
Strong people skills, including the capability to handle various personalities and develop professional relationships
Oversee divisions CSI by facilitating weekly meetings, providing ongoing training to employees, ensuring action plan in place to overcome upset customers.
Director, Customer Service Jobs
By Evolent Health At , Remote
Experience managing budgets and a proven track record for accomplishing cost management goals.
Significant inbound/outbound call center management experience including operations, performance metrics, continuous improvement, and process excellence.
Responsible for designing incentive programs in collaboration with talent management and the site leadership management team.
Experience demonstrating strong knowledge of leadership and professional development to assigned direct reports.
Knowledge of Managed Care, Medicare, and Medicaid
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
Director Customer Operations Jobs
By Performive At Fort Lauderdale, FL, United States
At least 8 years of extensive experience in customer operations or customer experience management within a Global IT Managed Service Provider.
Exhibit typical people management attributes such as coaching, providing feedback, and promoting professional growth and development.
Collaborate with the sales and account management teams to identify opportunities for upselling and cross-selling on a global scale.
Spearhead customer experience strategies to elevate satisfaction levels and ensure Performive remains the preferred MSP partner for our global clientele.
Demonstrate in-depth knowledge and proficiency in MSP technologies, including VMware vSphere, vSAN, and enterprise storage infrastructure like NetApp SAN.
Supporting Customers with Limited IT Knowledge:
Director – Airport Operations Customer Service
By United Airlines At Houston, TX, United States
Operational oversight for Customer Service including the day-to-day management and operational continuous improvement initiatives.
Ensures operational performance management initiatives and programs are efficiently implemented, including career development and succession planning.
Proven success in the management of a multi-department, multi-layered business including operations, logistics, business systems, performance metrics, and budgets.
Bachelor’s degree in related field or equivalent work experience
5+ years leadership experience in an airport operations environment, such as a line station or hub
Tried ability in strategic planning and problem identification, analysis and action planning and knowledge of continuous improvement methodologies.
Director Of Customer Service (3292)
By NextPath Career Partners At Orlando, FL, United States
2+ years direct management of others preferred (can take someone with previous leadership but desire to get into this area)
At least 5 year of experience working in an office environment preferred
At least 3 years of direct customer service experience required
Analytical experience, specifically ability to look into data and make recommendations for improvement
High School Diploma or equivalent required; College Degree preferred
Positive attitude and true passion for helping and supporting customers through major and minor issues
Director Of Customer Service
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of new installations
10 + years in Customer Service or a similar management role
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills
Responsible for the development and implementation of the Group’s Service and Technical support strategy
Director Of Customer Service
By Taylor Morrison At Sarasota, FL, United States
Prior management experience is required
Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Ensure best practices are being utilized for the most optimal customer experience through the Division Warranty Department
Forecast responsibilities for department overhead
Oversee more than one customer service managers
Oversee payroll for Service Managers and Coordinators
Director Of Customer Service
By Bowen & Train At Atlanta, GA, United States
Bachelor’s Degree or higher, in a customer service-related field, or a combination of comparable education and experience is required
Minimum of 4 years experience in a call center leadership role
Experience in the custom framing industry or other highly custom industry, a plus
Excellent verbal and written communication skills
Experience with Dynamics CRM and Five9 preferred but not required
Ensure team members are aligned with our strategic vision and understand the role they play in the company’s success
Director Of Customer Service
By HUDU At Urbandale, IA, United States
Bachelor's degree in business administration, customer service management, or a related field (or equivalent work experience).
Prepare regular reports and present key customer service metrics, trends, and insights to senior management.
Communicate effectively with internal stakeholders, including management, sales, marketing, and operations teams, to ensure alignment and collaboration.
Proven experience in a customer service role, with at least 3 years in a leadership or managerial position.
Collaborate with other departments to ensure seamless resolution of customer issues and promote a positive customer experience.
Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience.
Director Of Customer Service
By Segway At Arcadia, CA, United States
1, 5 yrs experience in after sales operation and team management
5, over 3 years of experience in overseas after sales team management
2, Responsible for after-sales service work plan, standards, systems, procedures development and management
7, Responsible for the construction, operation and management of regional after-sales service center
1, Responsible for after-sales service team and talent development;
3, Responsible for after-sales customer satisfaction and customer loyalty research, analysis, improvement and etc.,
Director Of Customer Service
By Morrisville Taekwondo America At Morrisville, NC, United States
Contacting and scheduling potential clients
Customer service for current clients
Morrisville Taekwondo America is looking for an outgoing, energetic applicant for the following duties:
Job Type: Part-time (3 pm-8 pm)
Salary: From $15.00 per hour
Director - Customer Service & Automation
By Tyson Foods At Springdale, AR, United States
Support continuous improvement and change management.
Ensure teams develop risk management and contingency planning related to trends and threats impacting Global transportation providers and Global BUs.
Preferred skills; Experience managing Global transportation providers and international markets.
Align with finance on annual operating plan.
Education: BS degree in Logistics/Supply Chain or Business/Systems or 8 plus yrs. of Systems/IT leadership within Logistics, Distribution and Transportation.
Experience: Minimum 5 years Systems/Technology innovation within Logistics, Distribution and Transportation.
Director Of Customer Service - Ecommerce
By Wheel Pros At Atlanta Metropolitan Area, United States
Bachelor’s Degree and/or equivalent combination of education and/or experience
Manage resource decision-making and planning.
Manage customer warranty and returns processes.
Minimum of 8 years Customer Service experience with 3 years experience in a leadership role
Minimum of 5 years eCommerce Customer Service experience
Automotive industry experience a plus
Director Of Customer Service
By Electrolux Professional Group At United States
Excellent leadership and team-building skills and experience.
Direct the efforts of staff members, through managers/supervisors, to meet product delivery, project deadlines, production schedules, and system and/or procedural enhancements.
Carry out any and all other responsibilities as assigned.
Excellent communication skills especially as it relates to interacting with cross-functional groups.
Excellent planning and organization skills.
Excellent computer skills including Microsoft Office Suite.
Director Of Customer Experience, Service Oklahoma (Sok)
By State of Oklahoma At Oklahoma City, OK, United States
Superior managerial and diplomacy skills.
Champion opportunities to consistently Improve the Service Oklahoma experience
Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
5+ years of progressive experience in customer service, customer relations, or customer experience design
Superior verbal and written communication and interpersonal skills.
Director Of Customer Operations
By Nteligen At Columbia, MD, United States

Do you have experience with C++ programming? Are you interested in learning Go and Rust? Nteligen will provide training. You can also keep your clearance and take advantage of a hybrid work ...

Are you a customer service leader looking to take your career to the next level? We are looking for a Director of Customer Service Operations to join our team and lead our customer service team to success. You will be responsible for developing and executing strategies to improve customer service operations, ensuring customer satisfaction, and driving customer loyalty. If you are an experienced customer service professional with a passion for delivering exceptional customer experiences, we want to hear from you!

Overview:

The Director of Customer Service Operations is responsible for leading and managing the customer service operations of an organization. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Customer Service Operations is responsible for leading and managing the customer service operations of an organization. This includes developing customer service policies and procedures, overseeing customer service staff, and ensuring customer satisfaction. The Director of Customer Service Operations will also be responsible for developing and implementing customer service strategies, managing customer service budgets, and monitoring customer service performance.

What is Director Of Customer Service Operations Job Skills Required?

• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to develop customer service policies and procedures
• Knowledge of customer service best practices
• Ability to analyze customer service data
• Proficiency in customer service software
• Ability to manage customer service budgets

What is Director Of Customer Service Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service best practices
• Proficiency in customer service software

What is Director Of Customer Service Operations Job Knowledge?

The Director of Customer Service Operations should have a thorough understanding of customer service best practices, customer service software, customer service policies and procedures, and customer service budgeting.

What is Director Of Customer Service Operations Job Experience?

The Director of Customer Service Operations should have at least 5 years of customer service experience and 3 years of management experience.

What is Director Of Customer Service Operations Job Responsibilities?

• Develop and implement customer service strategies
• Oversee customer service staff
• Develop customer service policies and procedures
• Ensure customer satisfaction
• Monitor customer service performance
• Manage customer service budgets
• Analyze customer service data