Director Of It Operations

Democratize Access To Credit Together we’ll dismantle barriers to housing for working families and use data to eliminate the racial wealth gap. The ability to build credit from rental payments has the potential to give over 45 million renters with little to no credit a pathway into the financial system. Those individuals then stand to save over $200,000 in reduced lifetime interest payments, build home equity by qualifying for mortgages, and build wealth by passing job screening requirements. The transformational impact of this cannot be understated.
The challengeEsusu is a growing company of over 150 individuals based in the United States and abroad. As the company scales, we require a Director of IT Operations who can manage and refine an IT strategy to support efficient and scalable operations and adhere to our high compliance, security and privacy standards.
What you will help us deliver Oversee all daily IT operations and own all internal software systems and processesDesign/refine and implement company-wide processes for IT management, including processes for on- and off-boarding new employees and vendors; selecting, implementing, and managing access to tools & applications; managing our hardware and software inventory; and troubleshooting technical issues.Liaise with Esusu’s Information Security team to ensure our IT strategy and processes meet our high compliance, security and privacy standards. Contribute to the development and refinement of company-wide risk processes.Serve as liaison for cross-functional teams, including Operations and Information Security, to ensure critical issues are prioritized in departmental roadmaps and that shared objectives are met.Serve as the primary point of contact for strategic vendor and technology partners, including Esusu’s existing IT service management company.Leverage expertise to make recommendations and decisions on company-wide initiatives that have implications for Esusu’s technology and that of our clients.Develop/refine and implement disaster recovery and IT failure plans.Support product development as needed by providing guidance on technical deployment.Design and implement processes to monitor the health and performance of our IT systems.Lead continuous process improvement efforts to drive efficiency and reduce expenses.
Qualifications10+ years’ experience in the information technology field, including supporting global teams5+ years effectively managing vendor relationships and deliverablesMaster’s degree in computer science, engineering, information systems, or related fields. We will consider candidates with a relevant bachelor’s degree.Experience making operational recommendations or return on investment analysisExperience managing operational and technology transformation projectsHighly collaborative; ability to drive consensus across cross-functional teamsAbility to manage and relay complex data reporting to executives and stakeholdersResourceful self starter with a natural ability to proactively solve problemsPrior and proven experience building and leading teams
BenefitsCompetitive Salary - for Series B startup - $152,250 annuallyRestricted Stock Units (RSU)Full Medical, Dental, Vision InsuranceFitness/Gym StipendCommuter BenefitsMaternity & Paternity LeaveRemote Work Friendly - While you may need to come into the office on certain days, we trust you to manage your work and deliverables. As long as quality work is being done, you can choose the environment that works for you.Flexible PTO PolicyMission driven company with strong culture
This job is eligible only for the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Massachusetts, Maine, Maryland, Michigan, Missouri, Minnesota, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and West Virginia.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
© Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.