Director Of Product - It

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

POSITION / TITLE: Director of Product - IT Assist

The Director of Product - IT Assist is responsible for the growth of business in our Human Resources vertical. You need to develop overall product vision and connect the customer pain points with our solutions and platform. In addition, the Director of Product owns the P&L goals for his/her vertical specific solutions. As the leader of this verticals, you must possess a unique blend of business and technical savvy with the ability to drive vision and mission to reality. You must gain quick understanding of the customer problems and quickly develop innovative solutions for the broader market.

Responsibilities:

• Own and Drive the P&L of IT Assist solution
• Scope and prioritize activities based on business and customer impact
• Ensure product documentation is up-to-date and accurate.
• Readiness to travel for short/long durations within North America and outside
• Develop customer use cases, personas and scenarios and present solutions to clients
• Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
• Resolve day to day queries from development team based on knowledge of customer business
• Lead product development efforts from ideation to launch.
• Define product features and functionality and prioritize product roadmap
• Keep up to date with industry trends and advancements in various platforms that will need to be integrated with the solution.
• Work with Engineering teams to define product specifications and requirements.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
• Ensure demonstration platforms are up to date and relevant to customer requirements

Requirements:

• Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP required
• Managing communications and expectations with customers, sales and engineering teams
• Previous professional experience with full lifecycle product lifecycle management required
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Previous selling & consulting with various IT industry personas including CIO, VP IT, VP Technologist, etc required
• Previous experiencing managing teams of people required
• Minimum 12+ years’ experience in defining and managing core products or business applications through product management required
• Excellent written and verbal communication skills
• Experience in conducting workshops, consulting sessions for customers
• Skilled in creating presentations and presenting to various levels within the organization and to customers
• Minimum 10+ years’ experience working with selling & deploying of multiple IT self-service tools
• Previous experience managing P/L required
• Experience in configuring products based on customer requirements
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed

Nice to Have

• Experience of working with teams across locations and time-zones
• Technical background with understanding and/or hands-on experience in software development
• Knowledge of project management tools, such as Jira
• Experience of working with teams across locations and time-zones in global delivery model
• Practical knowledge of agile/iterative development process preferred

Education Requirements

• Bachelor’s in Computer Sciences and/or MBA preferred

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $185,000 - $200,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.