Director Of Operations Jobs

Director of Operations

Puttshack Nashville

About Puttshack:

Puttshack is an innovative social entertainment concept, combining the world's only high-tech mini golf experience with a high-quality, chef-inspired food menu and bespoke beverage offering to deliver a one-of-a-kind hospitality experience.

The Role:

The Director of Operations cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The Director of Operations is responsible for building solid teams - through development, effective hiring, and engagement. They are accountable for all venue business functions and the execution of consistent and flawless operational standards. In addition, they must display the ability to uphold Puttshack standards and procedures, maximize financial performance, and build relationships within their community to grow the Puttshack brand.

What you'll do:

• Supervise the Department Managers and their teams in providing best-in-class service
• Leverage business metrics and trends to drive performance and to maximize profit and revenue.
• Promote safe operational standards for both Guest and Associate safety
• Cultivate relationships with community leaders and organizations to ensure strong connections
• Hold leaders accountable for managing venue operations
• Interact with Guests to ensure they are always getting the best possible experience
• Develop their team through coaching and purposeful feedback
• Hold departments accountable for budgets and spending
• Lead by example by demonstrating Puttshack Core Values.
• Delegate and follow-up on the completion of tasks
• Drive Associate engagement and entrepreneurial spirit
• Bring your 'A' Game each and every day.

Key Skills/Competencies:

• Relentless-but intentional-spirit of innovation.
• Ability to stand and walk for long periods of time, including maneuvering up and down stairs.
• Excellent communication, time management, and organization skills.
• Prior restaurant, hotel, or entertainment management experience with at least two recent years as an Assistant General Manager or General Manager in a high volume ($8M+ annual revenue) restaurant, hotel, or entertainment environment.
• Bachelor's degree.
• A high level of emotional intelligence and overall self-awareness.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to go above and beyond, demonstrating meaningful care in everything you do.
• Ability to obtain required licenses and certifications for your location.

What's in it for you:

• Health insurance: medical, dental, and vision
• Paid PTO
• 50% off Food & Beverage
• Paid Parental Leave
• Free Mini Golf
• 401k

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.