Director - Customer Success - Vault

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva builds cloud software that helps our customers save, extend and improve millions of lives every year. Our Commercial Content products, built on the Veeva Vault platform, are changing the way content and digital assets are managed, reviewed, and distributed across the globe. We topped the Fortune Future 50 list of U.S. companies poised for breakout growth and were listed as one of the fastest-growing companies among Forbes Fast Tech 25.

The Director of Customer Success is responsible for leading and managing the customer success team, which is responsible for ensuring that our customers are successful in using our software. The Director of Customer Success will work closely with the Sales, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, community, and release planning.

This role is required to be performed in the Eastern US Time Zone.

What You’ll Do

• Lead and manage the customer success team, including hiring, training, and development
• Represent the company at industry events and conferences
• Work closely with the Sales, Marketing, Services, and Product teams to ensure that our customers are successful in using our software
• Develop and implement customer success processes and tools
• Stay up-to-date on industry trends and best practices
• Develop and execute customer success strategies that meet the needs of our customers for value creation, governance, escalations, community, and release planning.
• Collect and analyze customer feedback to identify opportunities for improvement

Requirements

• Bachelor's degree in business, marketing, or a related field
• Ability to work independently and as part of a team
• 3+ years of managing a team of direct reports
• Excellent communication skills; written, verbal, and formal presentation
• 5+ years of experience with enterprise software.
• 10+ years of experience in customer success, sales, or a related field
• Ability to work under pressure and meet deadlines
• Strong leadership and interpersonal skills
• Proven track record as a customer success leader in enterprise software
• Strong analytical and problem-solving skills
• Strong customer service orientation

Nice to Have

• Some prior experience implementing software in a professional services capacity

Perks & Benefits

• Private medical insurance plan & health cash, workplace pension scheme, group income protection, life insurance, and much more
• Healthy, free, snacks every day and free lunches weekly for office-based employees
• Allocations for continuous learning & development

#BI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. Position may not be eligible for remote work in Colorado.