Customer Success Trainer Jobs

Job Title: Customer Success Trainer

Location: United States

THE OPPORTUNITY:

Our CS Trainer will be pivotal to our company's success. We are looking for someone who's passion sits at the intersection of driving customer outcomes, training on skill growth/development and creating organizational change. In this role you will work with the Enablement, Customer Success and other cross functional teams to create and implement processes, training, messaging, tools, and content that will create the most effective CS organization in the world. We believe that the most successful customer success managers (CSMs) have a passionate and supportive team behind them helping to drive success.

If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a CS Trainer is the career path for you!

Specifically, you will:

• Meet regularly with CS leaders and extended leadership teams to review aforementioned programs.
• Establish yourself as the expert in CS methodology, process, enablement, training, and activation
• Partner with the Onboarding Program manager to refine & iterate the existing CS onboarding for new hires
• Partner with the GTM & Onboarding Enablement managers to design, implement and operationalize any program tracking including compliance, comprehension, and feedback
• Enable the Customer Success org to help their customers successfully adopt Salesloft and leverage it to drive their respective business outcomes.
• Lead regular manager call review sessions to ensure managers are listening to and coaching their reps; identify themes/gaps for continued improvement and enablement programs
• Work with CS leaders to develop the skills matrix between Commercial and Enterprise teams and build a skills enablement program to develop and grow into future Enterprise CSMs
• Facilitate and train the CS team to foster confidence, skill growth and speak to the value of our partnership with customers
• Ensure our CS organization continues our results-focused value, by consistently achieving or overachieving on their KPIs
• Work with the CS leaders to ensure that the organization has the knowledge and resources to successfully execute in their roles;

In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to be a key business partner that is at the inflection point of an industry that is experiencing hyper-growth.

Skillset Required:

• Exceptional presentation and facilitation skills
• Exceptional technical aptitude
• Obsessed with developing, implementing, and ensuring adoption of new processes or behaviors
• Obsessed with data, proving results and focusing on quantitative impact
• Bachelor's degree or equivalent experience
• Knowledge of adult learning concepts and methodologies
• 3+ years in an Enterprise Customer Success role in a SaaS organization
• Ability to uncover business problems, build and align on a strategy, and then execute on the strategy
• A love for strategic coaching with sellers & managers across all levels
• Expertise and comfort in content development
• Disciplined, flexible, and autonomous work habits; we don't micromanage
• 3-5 years in an enablement role in a SaaS organization
• End-user and administrative experience with a sales engagement platform is preferred
• Understanding of the SaaS business model and culture
• Excellent project management skills
• Strong business acumen with a solid understanding of the buyer journey, sales process, and the science behind selling
• Experience building consensus, change management, and driving change in organizations
• Experience building instructor led course materials including presentations and activity guides

WITHIN ONE MONTH, YOU'LL:

• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
• Attend Salesloft's New Hire Orientation, where you will learn our Salesloft story and understand what makes our "Lofters" unique
• Complete the CS onboarding program
• Develop fundamental understanding of Salesloft's Revenue processes

WITHIN THREE MONTHS, YOU'LL:

• Create a framework for the Customer Success ongoing development program
• Achieve Salesloft Platform Expert Certification
• Identify key areas of improvement for Customer Success enablement content
• Begin to integrate yourself into the Customer Success organization, establishing credibility and trust with both the managers and reps

WITHIN SIX MONTHS, YOU'LL:

• Become a Salesloft product expert
• Take ownership of the Customer Success enablement program
• Take a proactive approach in improving existing training programs and uncovering new opportunities

WITHIN TWELVE MONTHS, YOU'LL:

• Be recognized as an invaluable part of Salesloft
• Implement processes that clearly drive improved outcomes for both Salesloft and our customers

WHY YOU'LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

We put our customers first, prioritize our team over ourselves, focus on results, have a bias toward taking action, and choose to see the glass as half full. These values have been at the heart of our growth in becoming the #1 leader in sales engagement software, and we're still just getting started.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world's most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2021, Atlanta Business Chronicle's 2022 Healthiest Employers, three times by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We're redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We're fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• You will experience joining a high-growth/high-trajectory organization
• You will hear "Yes, let's do that!" and then have the opportunity to successfully execute on your ideas
• You will work with an amazing team you can learn from and teach
• We have a vibrant, open office that utilizes modern technology

Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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