Customer Success Manager, Multifamily

**This is a US based remote position**

Summary:

As a Customer Success Manager - Multifamily, you will be a key member of our Multifamily Team. You will be working with both existing and new multifamily customers ensuring that we keep building on our sales momentum and efforts. To be successful in this role, you must be customer obsessed, passionate and self-motivated.

Responsibilities:

The Customer Success Manager Multifamily is the day-to-day account contact for our multifamily customers. Duties include (but are not limited to):

• Regular contact with the customer’s account representatives to grow the relationship
• Understanding their current and future needs while engaging with the Multifamily Sales Team as required for sales opportunities
• Proactive retention activities
• Analyze customer data to improve experience
• Learn and maintain a working knowledge of internal Brivo’s administrative processes that help solve customer issues quickly
• Using Salesforce to track key performance indicators as measured by management
• Work closely with the Senior Director of Multifamily Sales and the Multifamily Sales Managers to drive customer satisfaction and a high level of customer experience
• Provide first level technical support
• Own the onboarding process for new customers
• Project management for new account roll-outs
• Hold product demonstration for new customers
• Build customer relationships

Qualifications:

• Experience working with multifamily customers or in a multifamily environment
• Ability to work well independently as well as in a team environment
• Accountability and personal organization are key for this role
• Technical skills are required
• Ability to meet strict deadlines
• Think “out of the box” mentality
• Proven success in a customer success or support role
• Laser focused customer mindset
• Excellent verbal and communication skills

About Us

Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.

Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.

Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at

Brivo is an Equal Opportunity/Affirmative Action Employer

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