Customer Success Representative Jobs

Every day, we keep our customers at the center of everything we do. Are you known for creating exceptional experiences for others? Do you have an interest in improving the health of others by answering their questions in a knowledgeable, timely and accurate manner? Do you thrive in a fast-paced, ever-changing environment?

If so, please consider joining our growing Customer Success team. We are seeking friendly, service-oriented people to assist to our customers via telephone, chat, web, written correspondence, and in-person.  Quartz offers paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment. 

Benefits:

• Opportunity for overtime and shift differential pay
• Training starts Monday, 10/23!
• Flexible scheduling options
• Starting pay $20/hr. and robust total rewards package
• Full-time, remote work environment available

• Excellent active listening skills
• Excellent attendance record
• People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful
• Works well in a team environment and independently as a telecommuter
• Ability to multitask - specifically able to operate computers and telephones simultaneously in a fast-paced environment along with the ability to learn and navigate through multiple computer applications
• Excellent written and verbal communication skills

• 1+ year(s) of customer service experience required; experience working in a call center and/or the healthcare or health insurance industry is preferred
• Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs
• High school diploma or equivalent
• Access to a stable, high-speed, non-satellite Internet connection

This position can work 100% remotely or from our Madison, WI or Onalaska, WI office in a hybrid or full-time on-site arrangement, if preferred. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

The Quartz Customer Success Department is open from 8 am-8 pm, 7 days/week (October-March) and Monday-Friday (April-September). Employees rotate weekend and evening shifts on a voluntary basis, with eligibility for overtime and shift differential pay. Flex scheduling options to work 4, 10-hour shifts per week may also be available.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships & Resourcefulness.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.