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Customer Success Representative (Contract)
Company | Eventbrite |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Software Development,Technology, Information and Internet |
Expires | 2023-06-19 |
Posted at | 11 months ago |
Contract, temporary position which will be payrolled through a third-party provider, intended to assist with our company-wide restructure until December 31st, 2023.
- Be comfortable utilizing a dual monitor setup
- Own customer issues and escalate to appropriate channels when needed
- Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!
- Provide instruction and tutorials about our service to existing customers
- Provide world-class service to our event organizers and attendees by being an expert on Eventbrite features and processes
- Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
- Excellent written and oral communication skills
- Receptiveness to feedback and coaching with a desire to continuously improve
- Demonstrated aptitude and love for providing exceptional customer service
- A natural enthusiasm for resolving problems in an ever-evolving environment
- Resilience and focus to provide support to dozens of contacts per day with a smile
- Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!
- A proactive, make-it-happen attitude, with an appreciation for friendly competition
- An infectiously upbeat attitude and great sense of humor
- Experience in a fast paced startup environment
- Avid Eventbrite user with a passion for live events
- Prior experience with Salesforce, G Suite, Genesys and Slack
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