Client Services Account Manager

*This is a full-time, direct hire position with Episource.

The Account Manager will manage key health plan clients and ensure successful project delivery. This position will conduct meetings with health plans and medical groups to review project milestones and share key business metrics, while also identifying potential cross-sell opportunities within the current client base.

This is a work-from-home, remote position. In this individual contributor role, you will report directly to Episource’s Manager, Client Services, and travel approximately 25-30% of your working hours, depending on Episource’s clients' needs.

Essential Duties & Responsibilities:

● Succinctly communicate project status and business metrics with clients and internal stakeholders via written, verbal, and/or in-person communications

● Proactively identify and manage opportunities to expand the scope of Episource solutions used by client organizations

● Analyze key business performance metrics and prepare project updates

● Provide overviews and demonstrations of Episource solutions to client stakeholders

● Listen to client questions, anticipate issues, and seek solutions that drive a positive outcome

● Work collaboratively with internal departments and external vendors to coordinate project delivery and provide clients with a superior client services experience

● Lead client strategy sessions and project kick-off meetings, as well as develop action plans to meet business goals

● Manage a high volume of client communication and manage the timely resolution of all outstanding client issues

● Demonstrated ability to function in a dynamic environment subject to changes in priorities, ambiguity, and limited direction

● Must possess initiative, tact, poise, and professional appearance

● Requires an individual to maintain the ability to work in an environment with PHI / PII data.

● May be assigned other duties.

● Must maintain compliance with all company policies and procedures.

Qualifications / Requirements:

• Previous health care experience highly preferred, particularly in the Risk Adjustment space
• 25-30% travel
• 4 to 6 years of account management or client project management experience
• Bachelor’s Degree

● Experience working with clients of varying sizes and complexities

● Previous health care experience highly preferred

● Excellent customer service, sales, problem solving skills and attention to detail

● Strong time management skills, highly organized, self-motivated, and able to work under strict timelines with minimal day-to-day supervision

● Ability to communicate clearly and effectively with clients

● Strong analytical skills to prepare and review reports and understand trends

● Knowledge of computer-based systems such as Microsoft Office Suite and Salesforce highly preferred

● Possess excellent written, verbal, and interpersonal communication skills

● Must possess initiative, tact, poise, neat personal appearance - physical condition commensurate with the requirements of the position

What we offer:

● Remote culture with company equipment, virtual access, and monthly internet allowance

● Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year

● Parental Leave

● Wellness Programs (EAP, Calm App)

● 401(k) with company match

● Career Development: Tuition reimbursement, certifications, and seminars

● Health, Vision, Dental, Voluntary Life, and AD&D Insurance

● Health Savings Account / Flexible Savings Account

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.