Account Services Representative Jobs

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About Us

Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio’s collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.™

About This Role

An ASR is a highly motivated and detail-oriented expert on Lumio’s end-to-end solar processes. You will be responsible for managing project service level agreements (SLAs) from sale to project completion in your designated region(s).

This role will require you to be knowledgeable about the processes, systems, and functions of various Lumio teams including but not limited to CAM, NTP/Funding, Interconnection, Permitting, Construction Ops, and Field Ops. As an Account Services Representative, you will be required to take complete ownership and accountability for the success of the region(s) you are servicing and the stage-to-stage timelines. Your role will also involve communicating effectively with functional owners to avoid inefficiencies created from intervening (such as double work). To ensure optimized pipeline throughput, you will work closely with the functional and field teams in your designated area(s). Your ability to proactively identify and resolve outstanding items, as well as taking necessary actions to maintain install and field labor density, is vital to the success of this role.

Overall Responsibilities

• Soft-schedule and confirm installs and/or other W.O.'s in your region(s)
• Communicate regularly with key stakeholders and collaborate with teams
• Conduct customer and sales outreach to collect/resolve pertinent items
• Resolve project issues that prevent deal progression
• Identify projects out of SLA and take timely action to get them back on track
• Maximize install calendar density and efficiency

Qualifications

• Versatility
• 1-3 years of experience in solar
• Positive attitude with a willingness to learn and take feedback
• Strong understanding of Lumio's end-to-end residential solar business processes
• Excellent collaboration and communication skills
• Attention to detail

What We Offer

• Eleven (11) Observed holidays
• 401k Match
• Ancillary Benefits
• Employee Assistance Program (EAP)
• Learning and Development
• Paid Time Off (PTO)
• Competitive Medical, Dental & Vision Options
• Life Insurance

Legal Disclaimer

Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.

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