Client Service Representative (Csr) / Account Manager

MUST HAVES:

• Prior experience with estimating
• Prior experience with billing/invoicing
• Prior experience with large scale project management
• Prior work experience in commercial printing and direct mail fulfillment

RESPONSIBILITIES:

The primary responsibilities are to support clients to ensure completion of their projects and serve as consultant to meet client’s marketing production services objectives.

The successful candidate will be required to:

• Enter orders into ERP system
• Work closely with production team as client advocate to communicate objectives clearly and manage production to ensure quality and expectations are met
• Handle client communication and documentation for client meetings, project status, inventory, and project/program requirements.
• Create purchase orders for varied components of projects
• Requirements of Client Service Representative/Account Manager:
• Proactively resolve issues and handle challenges to meet client objectives
• Track project schedules, budgets, and quality goals for each client project
• Respond to new and existing client inquiries and order requests including understanding client requirements, initiating estimates and quotes and providing technical support to achieve clients marketing goals

The hours are Mon-Fri 8AM-4:30PM with some flexibility.

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